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John Backensto, John H. Backensto
My roofing project took place in March 2008. I chose the Diamond White color because it matched well with my house trim. My primary objective was to deflect solar radiated heat away from my roof. In contrast, dark colored asphalt shingles actually absorb much heat. As summer fast approaches, it is obvious to me that the attic vent fan has not come on once yet. What is not obvious to me is when it rains. I just do not hear the sounds of rain coming down on my house like before. That is truly amazing to me.
Mark was the "on-site" supervisor during the assembly stage of the project. I say "assembly" because all the cutting and shaping of the metal panels were done off-site prior to delivery. The materials were "custom-fit" to my house's unique roofline. A week before assembly, George had come by to take measurements and sketches of my roof. My roof panels were assembled a few days after the projected assembly date. Local wind-storms during the original date made assembly unsafe at that time. Mark and his crew came out the very day the winds calmed; on a Sunday at my request! My roofline is a simple two-tier gable and the crew finished in just one-half day. Everything was cleaned up and hauled away at project's end. Discarded pieces were gathered and picked up throughout the assembly process.
The outcome is that I am a satisfied customer. Passer-bys in the neighborhood have remarked to me repeatedly how beautiful the roof looks now. It is unique in an asphalt-shingle community. The neighborhood seems to have dubbed me an innovator with a flair for style. I just wanted to keep the heat and the rain off my house. I do not regard myself as an innovator though. I have observed that every commercial and public building constructed these days have a metal roof on it. There are reasons for that which I now benefit from.
Although I consider my roofing project a success, experience has taught me things that a new customer may want to consider. PRIOR PLANNING IS KEY! Assess your house sometime before the sales presentation. If there is anything out of the ordinary not obvious to the casual eye, make note of it. Insist that your concerns are addressed to George. My house has a special brand of siding that is rigid; unlike most vinyl siding that is flexible. Pointing out and asking questions about those significant details early on would have helped in the planning stages. I ran Tim, the regional construction supervisor for my area through hoops. I did not recognize and stress the importance of my facade. My hat goes off to Tim for being there when I had issues to address. He answered the phone and returned my calls. That is appreciated as good ole' fashion customer service. That went a long ways with me. Communication is everything! His follow-up inspections insured my satisfaction. In my eyes, Matt (Advanced Metal Roofing President) and Tim bear the mark of professionalism in the world of contracting. They set an example to emulate and a tone to follow in this company. That is why they are in leadership positions and that is why I write this testimonial. If a person would like to ask questions of a customer who has "been there and done that" , I would have no problem coordinating a home showing at a time convenient to us both.
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Al & Ann McKinney, Al and Ann McKinney
I just wanted to let Advanced Metal Roofing know how happy we are with our new roof.
Your sales rep, Tim, helped us choose the color (there were so many colors to choose from). Please tell him we get the most compliments. People love the color platinum gray on our home.
The crew worked fast. They were friendly and they cleaned up afterwards. They didn't mind answering our questions.
Thank you and God bless!
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Carol & Norwood Davis, Carol and Norwood Davis
This letter is to inform you how happy we are with our new metal roof that was just finished today. It is so nice and looks great. We are very pleased with how much it adds to the house and has changed the overall effect you get looking at it. Just what we were looking for.
From the beginning ADVANCED has been a pleasure to work with, starting with the person on the television when we called, to the gentleman that came to the house to tell us all about the roof. He was Very professional and knowledgeable about his product. When he was finished we only had a few question before we said "Yes we want it" and got to pick out the color we liked and we went with his suggestion on that too.
The men who came to install the roof were just as nice as everyone else. They did a great job and were very patient when I kept asking questions about different things. Everything was clean and picked up when they left, just as promised to us.
We would tell any one considering a new roof to call ADVANCED Without any hesitation.
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Sandra & Jake Pilgreen, Sandra and Jake Pilgreen
Recently you installed a metal roof on our home. We can’t say enough good things about your company and staff!
Everyone we dealt with from the two salesmen: Chris and Jason, the man who came to see what needed to be ordered for our home: George, the driver that delivered the material to our home, and the two men that actually installed the metal: Robert Davis and sorry I don’t remember the other name, but they did a #1 job. Everyone was so polite, respectful and professional.
This is truly the most professional company and staff we have ever had the pleasure of dealing with!
Anyone thinking about getting a metal roof installed, you can’t go wrong with this company and staff. You will be as pleased as we are.
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Tommy & Nancy Parkin, Tommy & Nancy Parkin
Our new metal roof was completed last week and we just love it! We've had so many compliments on it already. From start to finish, working with your company has been so easy. We would like to thank Glen, George, Rich, Rachel, and Josh for being so friendly, helpful, and professional. You will be highly recommended to everyone here. Keep up the good work!
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Joseph & Audrey Weatherington, Joseph & Audrey Weatherington
I am writing to say thank you for the professional job that you and your staff provided. I would recommend your company and staff to any of my friends and family. My daughter moved to Maryland about a year ago. On my first trip to visit, I started noticing the red metal roofs that were on our scenic route. I fell in love with them instantly. The red metal roof just made each home stand out and say "look at me" . I knew then that one day that's what I wanted on my home.
When we arrived home from our last trip, surprisingly when I turned on the television, there you were. Advanced Metal Roofing! I called and made an appointment for a salesman to come and talk with us and also bring samples. I must say he was very "professional". He did not come with his sales tactics to pressure us into a sale. Your product sold itself! We were so impressed with the quality of the materials and he Lifetime Warranty, that we immediately asked how soon can we have it installed. Your staff did everything that you promised. They made sure that we knew when delivery would be made and when the crew would be here to install. I have never seen two men work as hard as they did. If we had any questions, they answered them. They knew exactly what they were doing and they were proud of the product they were installing.
Again, I would recommend your company, your product and your staff. Thank you for a job well done. You must be very proud as I am to have a beautiful red roof on my home! And just think, we will never have to think about the roof again!
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Janice & Ben Langston, Janice and Ben Langston
Dear Sir: "Your crew recently finished putting a new metal roof on our house. First, I would like to tell you that the men working here were very professional, courteous and polite. They informed us of their schedule and completed the job in a timely manner. Secondly, the roof looks beautiful. We are looking forward to many years of a maintenance free roof. Our roof was originally old tin that had to be painted about every two years. This was expensive and dangerous. Now we can just sit back and admire it year after year. Not only was your crew very professional but the delivery driver that brought your product to our house was a delight. We look forward to doing business with your company again in the future."
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John & Charlene Clay, John and Charlene Clay
"I am writing to let you know my wife and I are pleased with the metal roof your crew installed in July of 2004. Everything is trimmed out nice and neat. We are proud to show the house to our friends and have gotten many compliments. Carl's crew was courteous, worked hard and cleaned all scrap metal and debris from the job site.
Because of a design problem in my house I knew it would cause an installation challege for you. But with the help of Carl and his crew you were able to resolve it and now the problem I had with leaks will never return.
I appreciate how your staff communicated with me during this process. All my questions were answered before the installation began and through to the end."
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Robert & Janet Barnett, Robert and Janet Barnett
I will take this opportunity to let you know how happy I am with my new roof.
The crew was professional, courteous and polite. They kept me informed of their progress and what they were going to be doing next, I was impressed with the speed they accomplished this job. They kept their area clean at all times. I fully expected a lot of noise and banging, but was surprised that things were fairly quiet.
Everyone from the first salesman, the working crew and the phone people were all helpful, knowledgeable and polite. The roof was promised in two days and was completed in two days.
Knowing that I will never have to roof this house again is a big relief. The color is just what I wanted. It is beautiful. We will be happy to recommend you to our friends.
Now I am waiting to see the difference in my energy savings.
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June Huffman, June Huffman
Advanced Metal Roofing installed my new roof in February 2005. I was very pleased with their thorough presentation. I also was very pleased with the professional and efficient installation. The installers were learned in their skill, and very neat. The entire roof was installed in 4 days. I have constant compliments on the roof from neighbors and friends. I just went through hurricane Ophelia in the home and felt the roof was very strong. I felt very safe even though the winds were 80 mph
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Thomas & Ann Hatcher, Thomas and Ann Hatcher
We take this opportunity to let you know what a great job Eric Anderson did in presenting your product fom Advanced Metal Corp. on 9-5-06. He was courteous, explained and demostrated the product in detail.
We would also include in this letter Tim Peterson who did a very thorough job on 9-23-06 and 9-25-06 installing the metal roof. Tim knew exactly the correct procedure for making everything run smooth. He is very efficient in his work and answered any questions we had. Easy going and likeable.
We are looking forward to enjoying our new rooftop for many years to come.
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