Orion Dialog Pvt Ltd

Partnering our clients in fulfilling their vision

Set up in 1994, Orion Dialog Pvt. Ltd, is one of India’s leading player in BPO space catering to the domestic market.

· PAN India presence – 11 cities across India, execution facilities at Delhi, Chandigarh, Hyderabad, associate offices at Mumbai, Chennai, Bangalore, Kolkatta, Jaipur, Lucknow, Pune & Ahemdabad
· Employee strength of over 1700 people (offsite and onsite)
· State of the art technology (hardware, software and communication links)

Our Service Offerings
(an idea of the vast plethora of services we can offer)

· Telemarketing Solutions (short term and long term)
ü Lead Generation
ü Customer Research
ü Customer Satisfaction Surveys
ü Promotions
ü Help lines
ü Database profiling and building
ü Mystery shopping
ü Relationship Building Calls
ü Invitation calling for any events etc
ü Telesales etc.

· Customer Service Support Solutions
ü Customer support help line 24 x 7, 365 days a year
ü Pre sales query management
ü Call overflow management
ü Churn Management – voluntary and involuntary
ü Dealer Help lines
ü Collections
ü Lead Generation
ü Up selling activities etc

· Non Voice / Backend Support Solutions
ü Non voice interactions – query management through emails, white mails, faxes, sms
ü Database management
ü Data mining and validation
ü Fulfillment
ü Claims management etc.
ü Call overflow management
ü Churn Management – voluntary and involuntary
ü Dealer Help lines
ü Collections
ü Lead Generation
ü Up selling activities etc

· Staffing service solutions
ü Payroll and benefits administration
ü HR & legal issues
ü Employee relation services

Our Partial Client List

· Bharti Televentures Ltd. (Airtel)
· Xerox India
· ABN Amro Bank
· Intel
· TATA Teleservices
· Idea Cellular Limited
· India Today Group
· Iffco Tokio General Insurance
· CRY
· DHL
· Roche Diagonistics
· Hindustan Levers Limited
· Bausch & Lombe
· Royal Sundaram Alliance
· ICIC Pru Life
· Bharti Telesonic
· Standard Chartered
· Nokia
· Sprint RPG
· Star TV
· HCL
· Hewlett Packard
· Canon
· Nortel Networks
· Marico Industries (Kaya Skin Clinic)
· GE Countrywide