International health insurer selects eGain’s email management solution for increased contact centre efficiency and superior multilingual customer service. - June 29, 2008
Leading companies worldwide leverage eGain through on-premise, on-demand, and managed service deployments. - June 26, 2008
eGain to enable next-generation customer service for Creditsafe through unified web self-service, chat and online collaboration - June 18, 2008
eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern California... - June 13, 2008
Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland - June 13, 2008
Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels. - June 07, 2008
Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. - May 01, 2008
eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. - April 23, 2008
Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. - April 19, 2008
eGain recognized for innovation and customer satisfaction in “web interaction management.” - April 11, 2008
Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution.
eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the Nordics’... - April 05, 2008
68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) - April 04, 2008
eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7).
This initiative, combines the forces of these three leading providers and is designed... - March 29, 2008
Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. - March 20, 2008
Relationship will strengthen market penetration into Eastern Europe. - March 15, 2008
eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. - February 27, 2008
Cystelcom assigned as new partner for eGain in the Spanish market - January 10, 2008
eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. - December 07, 2007
Software Magazine ranks eGain as one of the world's 500 largest software companies - October 12, 2007
eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces - October 10, 2007
eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies - October 04, 2007
Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management - September 27, 2007
Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain - September 20, 2007
First-ever hosted enterprise software recognized for innovation, customer focus and business value - September 19, 2007
eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 - September 08, 2007
eGain adds a leading reseller and solutions provider in unified communications to its EcoNet™ partner network - July 25, 2007
Integration enables contact centers to implement seamless customer service processes, while leveraging existing content management infrastructure - July 19, 2007
Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices - July 12, 2007
Online retailer expects to further enhance its brand image through superior and reliable customer service, powered by eGain - June 30, 2007
eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. - June 01, 2007
Email Customer Service Performance Declines From 2004 Level - May 12, 2007
Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. - April 20, 2007
Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis - April 12, 2007
eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services - April 07, 2007
57 percent of UK’s leading companies offer little or no web self-service - March 22, 2007
KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. - February 23, 2007
Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. - February 09, 2007
eGain’s solution to play key role in BASEL II compliance. - January 11, 2007
eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers - January 10, 2007
eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain Knowledge™ software to enhance the customer service N-Allo's contact centre agents deliver on behalf of customers.
N-Allo... - January 05, 2007
Solution will enable joint customers to optimize customer experience by combining best-in-class eService, knowledge management, and content management capabilities - December 14, 2006
eGain clients continue to win awards for transforming their customer service operations with creative use of technology. - November 21, 2006
Blue-chip customer service innovators across industry sectors use eGain's web collaboration solutions to orchestrate extraordinary customer service experiences, while generating revenue at the same time. - November 08, 2006
World-class customers, partners and industry analysts to share contact center and customer service best practices and innovation. - November 03, 2006
eGain® Service™ 7.6 brings together traditional and new communication channels, enhances customer experience, boosts process efficiencies, and ensures compliance through comprehensive and integrated customer interaction hub platform. - October 31, 2006
Software Magazine ranks eGain as one of the world’s 500 largest software companies. - October 26, 2006
Customers embrace web self-service pilot resulting in full roll out. - October 13, 2006
Industry's first-ever hosted customer interaction management solution enables enterprises to quickly and easily deploy multichannel customer service systems. - September 07, 2006
Contact center knowledge management pioneer to showcase case study on GE’s use of its knowledge management solution for efficient problem resolution and field visit avoidance. - August 24, 2006
Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption - August 17, 2006
