Southport, Australia, September 18, 2008 --(
PR.com)-- Imagine a person sitting at work applying for a
payday loan through Cash Doctors, but there are a few details she's unsure of. Personal phone calls are not appreciated by the boss, so that’s out of the question, but she really needs that loan now. This is exactly the situation Cash Doctors “live support” service was designed for.
Most people have already spent hours chatting to friends using MSN messenger and other chat programs, they're familiar with instant messaging over the internet. For those who aren't, it’s like an SMS conversation only internet based and it’s very easy to use.
Like MSN messenger, Cash Doctors “live support” service is chat based and clients can use it Monday to Friday during business hours from 8.30 am – 4.30 pm. All they have to do is visit the Cash Doctors website and click the blue box on the right hand side that says “Live Support”.
The “live support” service is the perfect alternative if clients are unable to use the phone or simply prefer writing to talking. It’s a real-time chat platform to communicate with the Cash Doctor Customer Service team and it can be used to get help with anything from filling out application forms, to updating client details or deferring a payment. All information is kept confidential, so there’s no reason to worry about that.
For some people it can be a little bit daunting to take out a loan through the internet. The “live support” offers these new clients a chance to talk to a real person and reassures them that Cash Doctors is not just a “faceless” internet service, but a vibrant company full of friendly, professional and helpful staff.
Cash Doctors processing manager Terri Weishaupt says; "we get a lot of positive feedback from clients who use the “live support” service. They all seem to agree that it’s quick and efficient and appreciate it as an alternative to making phone calls".
Cash Doctors post all their
testimonials on their website, for clients to see.
Cash Doctors highly recommend other online companies to implement an online chat based helpline. In today’s fast paced environment users want their questions answered immediately otherwise they’ll go elsewhere. With the intense competition in the online market, losing a costumer to a close competitor is not acceptable.
As online marketers it’s important to realise that getting the users onto the site is only a small part of the job. The real challenge is getting them to convert from visitors to clients. There are still many people out there who are sceptical about using the internet, especially in situations where they have to give up personal information and credit card details. An online chat can make a web site seem more trustworthy and it will add a human feel, which is a very important factor for improving conversion rates.
Cash Doctors is constantly working to optimize the conversion rate of our site and they're not afraid to share their findings, when they come across something that works.
Cash Doctors, Australia’s largest online payday lender, pays new clients $100 - $600 within 60 minutes. Members are paid within seconds, 24/7. The founders understand their clients’ needs intimately, having found themselves in need of fast, convenient cash in years gone by. In 2005 they created one – Cash Doctors.
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