Dallas, TX, July 14, 2006 --(
PR.com)-- The month of July marks Merchants Home Loan's 1st Rate Service Gurantee's 2nd Anniversary, an unprecedented feature in the mortgage lending industry. This document represents Merchants Home Loan, Inc's and the Loan Officers commitment to providing the customer with unparalleled customer service not only through closing, but long after as your mortgage consultant. If within 30 days of closing the customer does not feel that Merchants Home Loan and your Loan Officer merited their full commission on the loan, your Loan Officer will refund the customer $500.
Since the Guarantee's inception, there have been 7 refunds requested out of over 3,000 loans funded. The basis behind this feature offers consumers the comfort that customer service is the top priority and the peace of mind that they are not just another dollar symbol.
Merchants Home Loan, originally founded in 2001 under the name NovaStar Home Mortgage, is a nationwide mortgage lender/broker. Merchants broke off in 2005 in order to provide their customers No Fee/No Cost lending to even those borrowers with bad credit history. They were the first in the nation to introduce this feature as well as providing the 1st Rate Service Guarantee. People with bad credit, income issues, bankruptcies, and questionable job history now have the opportunity for the same luxuries and level of customer service as those highly qualified, A paper borrowers.
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