Locke Solutions is a private, independently owned Virtual Assistant business. The company was started when Mary Lou realized that her years of experience in the Construction Industry could be used to benefit estimators and sales people. - May 06, 2008 - Locke Solutions

Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. - May 01, 2008 - eGain Communications Corporation

eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. - April 23, 2008 - eGain Communications Corporation

Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. - April 19, 2008 - eGain Communications Corporation

eGain recognized for innovation and customer satisfaction in “web interaction management.” - April 11, 2008 - eGain Communications Corporation

Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the Nordics’... - April 05, 2008 - eGain Communications Corporation

68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) - April 04, 2008 - eGain Communications Corporation

Owners of the successful travel company AirfarePlanet.com today announced that they have launched a new business that will provide virtual, quality customer service for small-to mid-sized businesses. The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution that... - April 04, 2008 - Call Desk Inc

eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is designed... - March 29, 2008 - eGain Communications Corporation

Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. - March 20, 2008 - eGain Communications Corporation

Relationship will strengthen market penetration into Eastern Europe. - March 15, 2008 - eGain Communications Corporation

eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. - February 27, 2008 - eGain Communications Corporation

International communication expert, Felicia J. Slattery, M.A., M.Ad.Ed., published a new e-book this month called Cash In On Speaking to show small business owners how to use public speaking to market their businesses. According to Slattery there is a formula speakers must follow when preparing what... - February 23, 2008 - Communication Transformation

Cystelcom assigned as new partner for eGain in the Spanish market - January 10, 2008 - eGain Communications Corporation

In the past two years, through PRC Community Care, PRC LLC has raised and given over $250,000 in charitable donations to local community groups and organizations like the International Red Cross, Toys for Tots, Gilda’s Club of South Florida and the Salvation Army Food Bank. - January 10, 2008 - PRC, LLC

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market FileOn Word2Pdf Converter (www.W2Pdf.com). - December 22, 2007 - VERTX SYSTEMS, LLC

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market, FileOn List Builder (www.ListDNA.com). - December 22, 2007 - VERTX SYSTEMS, LLC

VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new products division focused on media and entertainment SoundWax (www.SoundWax.com) - December 22, 2007 - VERTX SYSTEMS, LLC

eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. - December 07, 2007 - eGain Communications Corporation

Palaschuk receives VAccolade Business Entrepreneurial award. - December 06, 2007 - Ultimate Biz Assistant

Globerian and University of Utah to Work Together on Health Information Research, Analysis, and Management and Healthcare Practice Management - November 02, 2007 - Globerian India Private Limited

CRMindustry.com (http://www.crmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced a call for participation in its “Trends in Customer Relationship Management” Survey. - October 17, 2007 - CRMindustry.com - Featured Press Release

Software Magazine ranks eGain as one of the world's 500 largest software companies - October 12, 2007 - eGain Communications Corporation

eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces - October 10, 2007 - eGain Communications Corporation

eConsultancy and cScape have launched the second Annual Online Customer Engagement Survey. Following last year's widely discussed report, which showed 2007 would be a watershed year for online customer engagement, this year's survey examines how companies and web agencies are taking up customer engagement... - October 06, 2007 - cScape

eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies - October 04, 2007 - eGain Communications Corporation

Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management - September 27, 2007 - eGain Communications Corporation

Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain - September 20, 2007 - eGain Communications Corporation

MyStreetAdvisor.com, a new website dedicated to helping consumers choose the best possible service providers in their local area, had its official website launch on September 18, 2007. The website offers a place on the web to rate and review service providers based on specific criteria such as Quality,... - September 20, 2007 - Customer Support International

CRMindustry.com (http://wwwcrmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced the launch of a new blog for the CRM marketplace. - September 19, 2007 - CRMindustry.com - Featured Press Release

First-ever hosted enterprise software recognized for innovation, customer focus and business value - September 19, 2007 - eGain Communications Corporation

eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 - September 08, 2007 - eGain Communications Corporation

Raya Contact Center poised to boost Fortune 500 portfolio with GITEX 2007 participation to highlight world-class, cost-effective BPO services and other strategic offerings to the Middle East - September 07, 2007 - Raya Contact Center

eGain adds a leading reseller and solutions provider in unified communications to its EcoNet™ partner network - July 25, 2007 - eGain Communications Corporation

Integration enables contact centers to implement seamless customer service processes, while leveraging existing content management infrastructure - July 19, 2007 - eGain Communications Corporation

Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices - July 12, 2007 - eGain Communications Corporation

PRC, one of the nation’s leading Business Solutions providers, announced today that they will be adding 300 new jobs to its center in Huntington, West Virginia. These new positions will add to PRC’s current Huntington workforce of nearly 700. The new job openings will include management and... - July 01, 2007 - PRC, LLC

Online retailer expects to further enhance its brand image through superior and reliable customer service, powered by eGain - June 30, 2007 - eGain Communications Corporation

Being known for Automotive Best Practice, Raya Contact Center was entrusted by Chrysler Group to provide call center services 24/7 for their prestigious brands including: Chrysler, Dodge and Jeep. - June 25, 2007 - Raya Contact Center

eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. - June 01, 2007 - eGain Communications Corporation

People development critical to customer service excellence; experts to train contact centre managers on global best practices. - May 29, 2007 - Xceed Professional Services

Email Customer Service Performance Declines From 2004 Level - May 12, 2007 - eGain Communications Corporation

Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. - April 20, 2007 - eGain Communications Corporation

Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis - April 12, 2007 - eGain Communications Corporation

eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services - April 07, 2007 - eGain Communications Corporation

57 percent of UK’s leading companies offer little or no web self-service - March 22, 2007 - eGain Communications Corporation

Capitalizing on its strong position as a leading provider of call center services, Raya Contact Center has finalized a partnership with EMAAR Misr. - February 26, 2007 - Raya Contact Center

In recognition of its successful record Piraeus signs with Raya Contact Center to manage its Customer Care program. - February 26, 2007 - Raya Contact Center

KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. - February 23, 2007 - eGain Communications Corporation

Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. - February 09, 2007 - eGain Communications Corporation