Latest news releases from PR.com for Customer Service. http://www.pr.com/press-releases Fri, 25 Jul 2008 19:24:38 -0500 http://www.pr.com/images/logo_white.jpg http://www.pr.com/ 68 69 PR.com provides Free Press Release Distribution, & is a unique Directory of Businesses, Products, Services, & Jobs - in all industries. Find Full Company Profiles. © 2008 PR Worldwide, Inc. 60 http://www.pr.com/press-release/96991 Magazines.com's website ranked No.7 in the Shopping and Classifieds-Books category based on the market share of U.S. visits it has received for January-March 2008. [PR.com - July 25, 2008] Magazines.com http://www.pr.com/press-release/96991 http://www.pr.com/press-release/96131 New release of VersoChat Operator Console. [PR.com - July 21, 2008] Red Sun Systems, Inc. http://www.pr.com/press-release/96131 http://www.pr.com/press-release/94799 Call Desk Inc announced that they have enhanced their services to provide HIPAA compliant virtual medical receptionists to medical clinics. Call Desk, Inc., offers virtual medical receptionists to medical clinics throughout the U.S. and Canada. For a fraction of the cost of hiring and training full-time medical receptionists, Call Desk provides a virtual team who function as natural, professional extensions of a [PR.com - July 12, 2008] Call Desk Inc http://www.pr.com/press-release/94799 http://www.pr.com/press-release/93728 Tax At Heart is a tax professional service with a mission to provide quality accurate tax returns for the community it serve. [PR.com - July 06, 2008] Tax At Heart http://www.pr.com/press-release/93728 http://www.pr.com/press-release/92643 International health insurer selects eGain’s email management solution for increased contact centre efficiency and superior multilingual customer service. [PR.com - June 29, 2008] eGain Communications Corporation http://www.pr.com/press-release/92643 http://www.pr.com/press-release/92015 Leading companies worldwide leverage eGain through on-premise, on-demand, and managed service deployments. [PR.com - June 26, 2008] eGain Communications Corporation http://www.pr.com/press-release/92015 http://www.pr.com/press-release/90599 eGain to enable next-generation customer service for Creditsafe through unified web self-service, chat and online collaboration [PR.com - June 18, 2008] eGain Communications Corporation http://www.pr.com/press-release/90599 http://www.pr.com/press-release/89854 eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern California Ernst & Young Entrepreneur of the Year 2008 Award. According to Ernst & Young LLP, the award program recognizes [PR.com - June 13, 2008] eGain Communications Corporation http://www.pr.com/press-release/89854 http://www.pr.com/press-release/89938 Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland [PR.com - June 13, 2008] eGain Communications Corporation http://www.pr.com/press-release/89938 http://www.pr.com/press-release/88872 Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels. [PR.com - June 07, 2008] eGain Communications Corporation http://www.pr.com/press-release/88872 http://www.pr.com/press-release/86530 Best Selling author J.L. Graham opens the doors on the hottest new creative services agency in the country - Muse Masters. Teaming up with expert copywriter and marketing consultant Jessalynn Coolbaugh, Muse Masters is able to offer clients everything from a complete line of literary and copywriting services to graphic design and full marketing campaigns. [PR.com - May 23, 2008] Muse Masters Creative Agency http://www.pr.com/press-release/86530 http://www.pr.com/press-release/83908 Locke Solutions is a private, independently owned Virtual Assistant business. The company was started when Mary Lou realized that her years of experience in the Construction Industry could be used to benefit estimators and sales people. [PR.com - May 06, 2008] Locke Solutions http://www.pr.com/press-release/83908 http://www.pr.com/press-release/83085 Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. [PR.com - May 01, 2008] eGain Communications Corporation http://www.pr.com/press-release/83085 http://www.pr.com/press-release/81807 eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. [PR.com - April 23, 2008] eGain Communications Corporation http://www.pr.com/press-release/81807 http://www.pr.com/press-release/81386 Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. [PR.com - April 19, 2008] eGain Communications Corporation http://www.pr.com/press-release/81386 http://www.pr.com/press-release/80280 eGain recognized for innovation and customer satisfaction in “web interaction management.” [PR.com - April 11, 2008] eGain Communications Corporation http://www.pr.com/press-release/80280 http://www.pr.com/press-release/79345 Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the Nordics’ leading directories and search company, has selected its email management products to improve the quality and [PR.com - April 05, 2008] eGain Communications Corporation http://www.pr.com/press-release/79345 http://www.pr.com/press-release/76004 68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) [PR.com - April 04, 2008] eGain Communications Corporation http://www.pr.com/press-release/76004 http://www.pr.com/press-release/79141 Owners of the successful travel company AirfarePlanet.com today announced that they have launched a new business that will provide virtual, quality customer service for small-to mid-sized businesses. The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution that can enhance productivity and efficiency without compromising customer service. For a fraction of the cost of hiring and [PR.com - April 04, 2008] Call Desk Inc http://www.pr.com/press-release/79141 http://www.pr.com/press-release/78336 eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is designed to help organisations increase their contact centre performance, maximize visibility and productivity of agents, [PR.com - March 29, 2008] eGain Communications Corporation http://www.pr.com/press-release/78336 http://www.pr.com/press-release/76927 Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. [PR.com - March 20, 2008] eGain Communications Corporation http://www.pr.com/press-release/76927 http://www.pr.com/press-release/76352 Relationship will strengthen market penetration into Eastern Europe. [PR.com - March 15, 2008] eGain Communications Corporation http://www.pr.com/press-release/76352 http://www.pr.com/press-release/73794 eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. [PR.com - February 27, 2008] eGain Communications Corporation http://www.pr.com/press-release/73794 http://www.pr.com/press-release/73464 International communication expert, Felicia J. Slattery, M.A., M.Ad.Ed., published a new e-book this month called Cash In On Speaking to show small business owners how to use public speaking to market their businesses. According to Slattery there is a formula speakers must follow when preparing what she calls a “Signature Speech” to market a business. Slattery says, “Business people everywhere know and [PR.com - February 23, 2008] Communication Transformation http://www.pr.com/press-release/73464 http://www.pr.com/press-release/66994 Cystelcom assigned as new partner for eGain in the Spanish market [PR.com - January 10, 2008] eGain Communications Corporation http://www.pr.com/press-release/66994 http://www.pr.com/press-release/67061 In the past two years, through PRC Community Care, PRC LLC has raised and given over $250,000 in charitable donations to local community groups and organizations like the International Red Cross, Toys for Tots, Gilda’s Club of South Florida and the Salvation Army Food Bank. [PR.com - January 10, 2008] PRC, LLC http://www.pr.com/press-release/67061 http://www.pr.com/press-release/65277 VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market FileOn Word2Pdf Converter (www.W2Pdf.com). [PR.com - December 22, 2007] VERTX SYSTEMS, LLC http://www.pr.com/press-release/65277 http://www.pr.com/press-release/65280 VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new product to the market, FileOn List Builder (www.ListDNA.com). [PR.com - December 22, 2007] VERTX SYSTEMS, LLC http://www.pr.com/press-release/65280 http://www.pr.com/press-release/65281 VERTX SYSTEMS, LLC (www.VertxSystems.com) announces the launch of a new products division focused on media and entertainment SoundWax (www.SoundWax.com) [PR.com - December 22, 2007] VERTX SYSTEMS, LLC http://www.pr.com/press-release/65281 http://www.pr.com/press-release/63302 eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. [PR.com - December 07, 2007] eGain Communications Corporation http://www.pr.com/press-release/63302 http://www.pr.com/press-release/63226 Palaschuk receives VAccolade Business Entrepreneurial award. [PR.com - December 06, 2007] Ultimate Biz Assistant http://www.pr.com/press-release/63226 http://www.pr.com/press-release/58632 Globerian and University of Utah to Work Together on Health Information Research, Analysis, and Management and Healthcare Practice Management [PR.com - November 02, 2007] Globerian India Private Limited http://www.pr.com/press-release/58632 http://www.pr.com/press-release/56501 CRMindustry.com (http://www.crmindustry.com), an online resource dedicated to providing the latest information on Customer Relationship Management (CRM), has announced a call for participation in its “Trends in Customer Relationship Management” Survey. [PR.com - October 17, 2007] CRMindustry.com http://www.pr.com/press-release/56501 http://www.pr.com/press-release/55732 Software Magazine ranks eGain as one of the world's 500 largest software companies [PR.com - October 12, 2007] eGain Communications Corporation http://www.pr.com/press-release/55732 http://www.pr.com/press-release/55399 eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces [PR.com - October 10, 2007] eGain Communications Corporation http://www.pr.com/press-release/55399 http://www.pr.com/press-release/54973 eConsultancy and cScape have launched the second Annual Online Customer Engagement Survey. Following last year's widely discussed report, which showed 2007 would be a watershed year for online customer engagement, this year's survey examines how companies and web agencies are taking up customer engagement strategies - and the barriers they face in doing so. It focuses on the importance of the mobile channel in engaging [PR.com - October 06, 2007] cScape http://www.pr.com/press-release/54973 http://www.pr.com/press-release/54645 eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies [PR.com - October 04, 2007] eGain Communications Corporation http://www.pr.com/press-release/54645 http://www.pr.com/press-release/53779 Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management [PR.com - September 27, 2007] eGain Communications Corporation http://www.pr.com/press-release/53779 http://www.pr.com/press-release/52771 Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain [PR.com - September 20, 2007] eGain Communications Corporation http://www.pr.com/press-release/52771 http://www.pr.com/press-release/52891 MyStreetAdvisor.com, a new website dedicated to helping consumers choose the best possible service providers in their local area, had its official website launch on September 18, 2007. The website offers a place on the web to rate and review service providers based on specific criteria such as Quality, Reliability, Value, Expertise, and Timeliness. In addition businesses can receive testimonials written by customers who [PR.com - September 20, 2007] Customer Support International http://www.pr.com/press-release/52891