Latest news releases from PR.com for eGain Communications Corporation. http://www.pr.com/press-releases Fri, 29 Aug 2008 03:31:38 -0500 http://www.pr.com/images/logo_white.jpg http://www.pr.com/ 68 69 PR.com provides Free Press Release Distribution, & is a unique Directory of Businesses, Products, Services, & Jobs - in all industries. Find Full Company Profiles. © 2008 PR Worldwide, Inc. 60 http://www.pr.com/press-release/101678 eGain SME™ enables seamless, internal collaboration with SMEs (Subject Matter Experts) to resolve customer issues, while meeting promised service levels. [PR.com - August 21, 2008] eGain Communications Corporation http://www.pr.com/press-release/101678 http://www.pr.com/press-release/92643 International health insurer selects eGain’s email management solution for increased contact centre efficiency and superior multilingual customer service. [PR.com - June 29, 2008] eGain Communications Corporation http://www.pr.com/press-release/92643 http://www.pr.com/press-release/92015 Leading companies worldwide leverage eGain through on-premise, on-demand, and managed service deployments. [PR.com - June 26, 2008] eGain Communications Corporation http://www.pr.com/press-release/92015 http://www.pr.com/press-release/90599 eGain to enable next-generation customer service for Creditsafe through unified web self-service, chat and online collaboration [PR.com - June 18, 2008] eGain Communications Corporation http://www.pr.com/press-release/90599 http://www.pr.com/press-release/89854 eGain Communications Corporation (OTC BB: EGAN.OB), the leading* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that the company’s chairman and CEO Ashu Roy has been selected as a finalist for the Northern California Ernst & Young Entrepreneur of the Year 2008 Award. According to Ernst & Young LLP, the award program recognizes [PR.com - June 13, 2008] eGain Communications Corporation http://www.pr.com/press-release/89854 http://www.pr.com/press-release/89938 Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland [PR.com - June 13, 2008] eGain Communications Corporation http://www.pr.com/press-release/89938 http://www.pr.com/press-release/88872 Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels. [PR.com - June 07, 2008] eGain Communications Corporation http://www.pr.com/press-release/88872 http://www.pr.com/press-release/83085 Scottish and Southern Energy Plc enhances customer service infrastructure with eGain’s intuitive web self-service system. [PR.com - May 01, 2008] eGain Communications Corporation http://www.pr.com/press-release/83085 http://www.pr.com/press-release/81807 eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network. [PR.com - April 23, 2008] eGain Communications Corporation http://www.pr.com/press-release/81807 http://www.pr.com/press-release/81386 Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels. [PR.com - April 19, 2008] eGain Communications Corporation http://www.pr.com/press-release/81386 http://www.pr.com/press-release/80280 eGain recognized for innovation and customer satisfaction in “web interaction management.” [PR.com - April 11, 2008] eGain Communications Corporation http://www.pr.com/press-release/80280 http://www.pr.com/press-release/79345 Leading Search Company Selects eGain for Increased Efficiency and Superior Levels of Customer Service via Intelligent Email Management Solution. eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that Eniro, the Nordics’ leading directories and search company, has selected its email management products to improve the quality and [PR.com - April 05, 2008] eGain Communications Corporation http://www.pr.com/press-release/79345 http://www.pr.com/press-release/76004 68% of North American businesses get “below average” or “poor” scores in assessment of single-channel, cross-channel, and cross-agent customer service, as measured by a new holistic metric, Service Quotient™ (SQ) [PR.com - April 04, 2008] eGain Communications Corporation http://www.pr.com/press-release/76004 http://www.pr.com/press-release/78336 eGain Communications (OTCBB: EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 – 2 April (Stand 7). This initiative, combines the forces of these three leading providers and is designed to help organisations increase their contact centre performance, maximize visibility and productivity of agents, [PR.com - March 29, 2008] eGain Communications Corporation http://www.pr.com/press-release/78336 http://www.pr.com/press-release/76927 Webinar will focus on a comprehensive approach to knowledge management to take customer experience and contact center performance to new levels. [PR.com - March 20, 2008] eGain Communications Corporation http://www.pr.com/press-release/76927 http://www.pr.com/press-release/76352 Relationship will strengthen market penetration into Eastern Europe. [PR.com - March 15, 2008] eGain Communications Corporation http://www.pr.com/press-release/76352 http://www.pr.com/press-release/73794 eGain recognized again by KMWorld for its leadership in knowledge management software, services and innovative best practices. [PR.com - February 27, 2008] eGain Communications Corporation http://www.pr.com/press-release/73794 http://www.pr.com/press-release/66994 Cystelcom assigned as new partner for eGain in the Spanish market [PR.com - January 10, 2008] eGain Communications Corporation http://www.pr.com/press-release/66994 http://www.pr.com/press-release/63302 eGain Service™ International Edition recognized for enabling exceptional cross-channel, multilingual customer service from a single deployment. [PR.com - December 07, 2007] eGain Communications Corporation http://www.pr.com/press-release/63302 http://www.pr.com/press-release/55732 Software Magazine ranks eGain as one of the world's 500 largest software companies [PR.com - October 12, 2007] eGain Communications Corporation http://www.pr.com/press-release/55732 http://www.pr.com/press-release/55399 eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces [PR.com - October 10, 2007] eGain Communications Corporation http://www.pr.com/press-release/55399 http://www.pr.com/press-release/54645 eGain’s Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies [PR.com - October 04, 2007] eGain Communications Corporation http://www.pr.com/press-release/54645 http://www.pr.com/press-release/53779 Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management [PR.com - September 27, 2007] eGain Communications Corporation http://www.pr.com/press-release/53779 http://www.pr.com/press-release/52771 Provider will use eGain software to deliver proactive, cross-channel, cross-lifecycle customer service to millions of participants through secure email, SMS and voice. Company will also consolidate inbound and outbound customer service with eGain [PR.com - September 20, 2007] eGain Communications Corporation http://www.pr.com/press-release/52771 http://www.pr.com/press-release/52635 First-ever hosted enterprise software recognized for innovation, customer focus and business value [PR.com - September 19, 2007] eGain Communications Corporation http://www.pr.com/press-release/52635 http://www.pr.com/press-release/51284 eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 [PR.com - September 08, 2007] eGain Communications Corporation http://www.pr.com/press-release/51284 http://www.pr.com/press-release/46212 eGain adds a leading reseller and solutions provider in unified communications to its EcoNet™ partner network [PR.com - July 25, 2007] eGain Communications Corporation http://www.pr.com/press-release/46212 http://www.pr.com/press-release/45510 Integration enables contact centers to implement seamless customer service processes, while leveraging existing content management infrastructure [PR.com - July 19, 2007] eGain Communications Corporation http://www.pr.com/press-release/45510 http://www.pr.com/press-release/44770 Customer service software pioneer expands scope of its partner program and signs new partners to meet increasing demand for multichannel customer service software and best practices [PR.com - July 12, 2007] eGain Communications Corporation http://www.pr.com/press-release/44770 http://www.pr.com/press-release/43684 Online retailer expects to further enhance its brand image through superior and reliable customer service, powered by eGain [PR.com - June 30, 2007] eGain Communications Corporation http://www.pr.com/press-release/43684 http://www.pr.com/press-release/40612 eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. [PR.com - June 01, 2007] eGain Communications Corporation http://www.pr.com/press-release/40612 http://www.pr.com/press-release/38636 Email Customer Service Performance Declines From 2004 Level [PR.com - May 12, 2007] eGain Communications Corporation http://www.pr.com/press-release/38636 http://www.pr.com/press-release/36335 Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. [PR.com - April 20, 2007] eGain Communications Corporation http://www.pr.com/press-release/36335 http://www.pr.com/press-release/35426 Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis [PR.com - April 12, 2007] eGain Communications Corporation http://www.pr.com/press-release/35426 http://www.pr.com/press-release/35149 eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services [PR.com - April 07, 2007] eGain Communications Corporation http://www.pr.com/press-release/35149 http://www.pr.com/press-release/33505 57 percent of UK’s leading companies offer little or no web self-service [PR.com - March 22, 2007] eGain Communications Corporation http://www.pr.com/press-release/33505 http://www.pr.com/press-release/30796 KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. [PR.com - February 23, 2007] eGain Communications Corporation http://www.pr.com/press-release/30796 http://www.pr.com/press-release/29466 Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. [PR.com - February 09, 2007] eGain Communications Corporation http://www.pr.com/press-release/29466 http://www.pr.com/press-release/26744 eGain’s solution to play key role in BASEL II compliance. [PR.com - January 11, 2007] eGain Communications Corporation http://www.pr.com/press-release/26744 http://www.pr.com/press-release/26641 eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers [PR.com - January 10, 2007] eGain Communications Corporation http://www.pr.com/press-release/26641