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        <lastBuildDate>Wed, 19 Nov 2008 04:11:51 -0500</lastBuildDate>
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            <title>Cogentium Launch White Paper: Contact Centre Planning Using Simulation</title>
            <link>http://www.pr.com/press-release/96400</link>
            <description>Cogentium Corporation Ltd, leading provider of contact centre strategic planning solutions, has released the White Paper: &amp;lsquo;Transforming Contact Centre Strategic Planning using Simulation&amp;rsquo;.

Now more than ever, organisations need to streamline their processes and deliver a high standard of customer service. Contact centres are recognising the power and accuracy of simulation as the solution to support them in [PR.com - July 23, 2008]</description>
            <author>Cogentium Corporation Ltd</author>
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