Latest news releases from PR.com for LRA Worldwide, Inc. http://www.pr.com/press-releases Wed, 09 Jul 2008 02:32:54 -0500 http://www.pr.com/images/logo_white.jpg http://www.pr.com/ 68 69 PR.com provides Free Press Release Distribution, & is a unique Directory of Businesses, Products, Services, & Jobs - in all industries. Find Full Company Profiles. © 2008 PR Worldwide, Inc. 60 http://www.pr.com/press-release/81282 K Hotels, the exclusive collection of some of the world’s finest boutique hotels, has partnered with LRA Worldwide, Inc. to create a Quality Assurance evaluation program as a service for its membership. [PR.com - April 18, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/81282 http://www.pr.com/press-release/73844 Shell Vacations Club (SVC), a leader in the development, sales and operation of high-end vacation ownership properties throughout North America, has selected LRA Worldwide to help measure and enhance the SVC prospect experience. LRA will build a mystery shopping program designed to measure the performance of SVC sales representatives at thirteen sales offices. LRA, a leading consulting company in the rapidly-growing [PR.com - February 27, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/73844 http://www.pr.com/press-release/71515 LRA Worldwide, Inc., a leader in the consulting discipline of Customer Experience Management (CEM), added Jeff Ganis to its research practice as a Senior Research Consultant. Ganis brings more than 15 years of experience in market research and consulting to LRA; his immediate responsibilities are in business development and client management, where he has started working on projects in the sports and entertainment [PR.com - February 12, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/71515 http://www.pr.com/press-release/68033 LRA Worldwide, Inc., a leader in the consulting discipline of Customer Experience Management (CEM), announced Rick Reilly has joined the firm as an Account Director. Reilly brings a unique combination of skills in customer experience management and luxury hospitality operations and previously worked at Digitas and Four Seasons Hotel Boston. [PR.com - January 17, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/68033 http://www.pr.com/press-release/67020 Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM), will speak to the leadership of Troon Golf on how best to “Take Great Customer Experiences to the Bank” at the 10th Troon Golf Annual Management Conference next week in Scottsdale, Arizona. The conference will be held January 15-18 at the Westin La Paloma Resort & Spa; Rush, the CEO of LRA Worldwide, [PR.com - January 10, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/67020 http://www.pr.com/press-release/65882 Warwick International Hotels (WIH), a leading provider of luxury hotel accommodations in more than 40 select cities throughout the world, has partnered with LRA Worldwide, Inc. to evaluate the guest experience at its five North American properties. The program is designed to assess the Warwick guest experience against Four Diamond standards, the globally-accepted threshold for luxury and service, at hotels in Dallas, [PR.com - January 03, 2008] LRA Worldwide, Inc. http://www.pr.com/press-release/65882 http://www.pr.com/press-release/64833 LRA Worldwide, Inc., one of the leaders in the rapidly-growing field of Customer Experience Management, recently participated in a study titled “Customer Experience (cX) Design for Services.” Sponsored by Peer Insight LLC, the multi-phased study brought together thought leaders in customer experience, consulting and industry to better understand and codify the current models in use for experience design and [PR.com - December 19, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/64833 http://www.pr.com/press-release/63457 American Executive Centers (AEC), the leader in high-end executive office space in Philadelphia and its suburbs, has partnered with LRA Worldwide, Inc. to develop solutions to better meet their client-tenant’s ever-evolving service requirements. AEC has distinguished itself in the marketplace by offering a wide array of specialized services and emphasizing high-touch client-tenant service experience; with [PR.com - December 10, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/63457 http://www.pr.com/press-release/56679 The Kessler Collection, the luxury boutique hotel portfolio owned by hotelier Richard C. Kessler, has partnered with LRA Worldwide, Inc. on a unique quality assurance audit program designed to measure how willing and able Kessler associates are to go above and beyond the expected to “wow” the guest. In addition, the audit protocol that LRA and Kessler have developed will help Kessler measure the delivery of [PR.com - October 19, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/56679 http://www.pr.com/press-release/53539 LRA Senior Consultant Gary Tan will serve as an expert panelist at the 3rd Annual ASIA Connect Forum in Singapore. The event is being held at the M Hotel Singapore on Friday, October 5, 2007. Tan’s panel, titled “Hospitality Rating Systems & Quality Assurance Standards,” is part of a full day’s agenda centered on specific challenges faced by the Asian hospitality industry and will take place [PR.com - September 26, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/53539 http://www.pr.com/press-release/53538 Noted motivational speaker and training expert Shane Green, a strategic partner of LRA Worldwide, Inc., will serve as the chairman of the 5th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and real-world solutions from leading corporate practitioners, is being held at the Orlando World Center Marriott from September 30 [PR.com - September 26, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/53538 http://www.pr.com/press-release/46287 LRA Worldwide, Inc., one of the leaders in the rapidly-growing field of Customer Experience Management, was recently included in a study on service innovation commissioned by Tekes, Finland’s National Agency for Technology and Innovation. LRA was one of 12 US companies profiled in the report, which was presented at the Tekes annual summit in Helsinki this past May 11th, and was only recently made available to the [PR.com - July 26, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/46287 http://www.pr.com/press-release/44904 Hyatt Hotels & Resorts has announced an expansion of its partnership with LRA Worldwide, Inc.; LRA will create customized quality assurance programs for the latest branch of the Hyatt family tree - the Hyatt Select Group. [PR.com - July 12, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/44904 http://www.pr.com/press-release/44501 LRA Worldwide, Inc., one of the leaders in the rapidly-growing consulting discipline of Customer Experience Management, has launched its website in Spanish in order to capitalize on growing interest in its services throughout Spanish-speaking Europe and Latin America. [PR.com - July 09, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/44501 http://www.pr.com/press-release/43059 LRA Worldwide, Inc., a leading consulting and research firm in the rapidly-growing field of Customer Experience Management (CEM), announced that Daniela Piacenza has joined the firm as a Senior Research Consultant. Piacenza, who is fluent in English, Spanish, French and Italian, will work primarily on LRA’s international client projects, as well as on business development opportunities in Europe and Latin [PR.com - June 25, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/43059 http://www.pr.com/press-release/40461 Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will deliver the keynote address at the National Golf Course Owners Association (NGCOA) event scheduled for later this month. The 12th Annual Multi-Course Owners Leadership Retreat will be held June 19th – 20th at the Monterey Plaza Hotel & Spa in Monterey, California; Rush will [PR.com - June 04, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/40461 http://www.pr.com/press-release/39196 LRA Worldwide, Inc., a leading consulting firm in the rapidly-growing field of Customer Experience Management (CEM), has announced a number of promotions within its international consultant corps, elevating seven individuals to the role of Senior Consultant or Account Manager. These seasoned hospitality industry professionals will serve as de facto field offices in the regions that they cover, providing account support [PR.com - May 21, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/39196 http://www.pr.com/press-release/37714 LRA Worldwide, Inc., a leading consulting and research firm in the growing sector of Customer Experience Management (CEM), announced Paul Bauman has joined the firm as a Project Director in the Quality Assurance practice. Bauman brings nearly ten years of project management experience to LRA, with an expertise in running complex, high-exposure projects. Bauman’s areas of expertise include managing projects involving [PR.com - May 04, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/37714 http://www.pr.com/press-release/34153 Zach Conen, Vice President of Marketing for LRA Worldwide, Inc., was recently appointed as an adjunct instructor in the Sports Leadership program at Northeastern University. Conen will teach a graduate level course in Corporate Sponsorships in an online setting beginning in April of 2007; many of the program’s courses are offered online to allow for student participation outside of the immediate Boston area. [PR.com - March 29, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/34153 http://www.pr.com/press-release/32911 First Niagara Financial Group (NASDAQ: FNFG), a leading financial services company in New York State, has partnered with LRA Worldwide, Inc. on a “customer experience” initiative designed to maintain and enhance First Niagara’s stellar reputation for service within its target markets. The program is focused on helping First Niagara further define its internal branding message around service and create [PR.com - March 20, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/32911 http://www.pr.com/press-release/31820 Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will spend the latter half of March on the speaking circuit presenting LRA’s point of view on internal branding, experience design and innovation, among other topics. Rush will speak at three events produced by the Institute for International Research (IIR), one of the leading [PR.com - March 07, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/31820 http://www.pr.com/press-release/31511 Toll Brothers, Inc. (NYSE: TOL; www.tollbrothers.com), the nation’s leading builder of luxury homes, has partnered with LRA Worldwide, Inc. to develop a program to comprehensively measure and improve the member and guest experience at the private clubs within its Country Club Division. The program under development will begin with a “voice of member” survey to gather direct feedback on the member [PR.com - March 02, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/31511 http://www.pr.com/press-release/29103 Shannon Pruce, a Senior Consultant for LRA Worldwide, Inc., addressed a group of undergraduates and alumni at Duke University last week. Pruce, a Duke alumnus, works primarily with hotel and lodging accounts in LRA’s Quality Assurance practice. Her speaking engagement at Duke took place on Saturday, January 27th as part of the University’s annual Fannie Mitchell Career Conference. The annual event is a [PR.com - February 06, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/29103 http://www.pr.com/press-release/28544 LRA Worldwide, Inc., a leading consulting firm in the growing sector of Customer Experience Management (CEM), has hired Alan MacFarland as Vice President of Human Resources. MacFarland brings 25 years of experience in Human Resource management to LRA, boasting a proven track record of maximizing the “human capital” within an organization via innovative hiring, recruiting, retention, compensation and benefits [PR.com - January 31, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/28544 http://www.pr.com/press-release/26811 Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., has been invited to participate in the 8th Annual Sales & Marketing 2007, West; a Frost and Sullivan Executive MindXchange. He will be speaking as part of a panel titled “Sneak Peek into the Trends and Technologies of Tomorrow: Sales and Marketing Collaboration.” The [PR.com - January 12, 2007] LRA Worldwide, Inc. http://www.pr.com/press-release/26811 http://www.pr.com/press-release/25153 John Roberto, Senior Vice President of LRA Worldwide, Inc. was an invited speaker at the exclusive Quality Leaders meeting held earlier this month in Toronto, Ontario. The event was by invitation only and was held at the Delta Chelsea Hotel, December 4-6. Roberto, who runs LRA’s Quality Assurance practice, participated in the “Driving the Guest Loyalty Roadmap” panel discussion with other hospitality [PR.com - December 18, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/25153 http://www.pr.com/press-release/24562 LRA Worldwide has partnered with Meyer Jabara Hotels to create a unique guest experience program at its properties. Meyer Jabara Hotels challenged each location to develop an appropriately “themed” hotel guest experience, reflective of the unique destination, attractions and local culture and began heavily marketing those themed experiences in July of 2004. LRA provides the accompanying Quality Assurance Audits to Ensure [PR.com - December 12, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/24562 http://www.pr.com/press-release/23028 LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the inaugural Mplanet conference next week in Orlando, FL. Produced by the American Marketing Association, Mplanet is designed to bring together marketing leaders and luminaries for the presentation of case studies and best practices, interactive discussions and networking sessions. The [PR.com - November 20, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/23028 http://www.pr.com/press-release/21795 Jeff Gurtman, a Senior Consultant in LRA Worldwide’s Quality Assurance and Mystery Shopping practice, is a featured contributor for the online video series “Travelzoo Unleashed.” In the first installment in the series, titled “Jeff Takes Manhattan,” Gurtman provides viewers with an irreverent look at some “off the beaten path” New York City attractions. Created by Travelzoo, [PR.com - November 07, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/21795 http://www.pr.com/press-release/21378 LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 4th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and real-world solutions from leading corporate practitioners, is being held at the Orlando World Center Marriott from November [PR.com - November 01, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/21378 http://www.pr.com/press-release/19713 Rob Rush, CEO of LRA Worldwide, Inc., has been invited to address the attendees at the Historic Hotels of American Annual Meeting, October 24-26 at the Grand Hotel on Mackinac Island, Michigan. Rush will address the gathering Wednesday, October 25th at 11:30 AM on Customer Experience Management or CEM. Rush, one of the pioneers in the rapidly-growing field of CEM, will focus his presentation specifically on how [PR.com - October 11, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/19713 http://www.pr.com/press-release/16947 LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 2006 American Marketing Association (AMA) Marketing Research Conference, September 10-13 in Chicago. [PR.com - September 05, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/16947 http://www.pr.com/press-release/16948 LRA Worldwide, Inc., a leading Customer Experience Management consulting firm, hires host of popular television show “Travel Spies” for its quality assurance practice. [PR.com - September 02, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/16948 http://www.pr.com/press-release/13526 LRA Worldwide, Inc., and The Washington Nationals of Major League Baseball are partnering to enhance the Nationals’ fan experience with an intense customer service training program. The focus for the training will be all game day staff that interact with the fans at RFK Stadium. The training will take place the week prior to the Nationals’ “Grand Re-Opening Weekend” vs. the Chicago Cubs, July 21 [PR.com - July 10, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/13526 http://www.pr.com/press-release/12632 LRA Worldwide, Inc., a leading consulting, organizational development and research firm in the growing sector of Customer Experience Management (CEM), announced that Executive Vice President John Roberto has been named to head its Quality Assurance Group. [PR.com - June 21, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/12632 http://www.pr.com/press-release/10402 Live Nation, the live event and venue management company, has retained LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), to help create an exceptional guest experience at its 40-plus outdoor amphitheaters. LRA is working on an integrated program of standards writing, service culture development, training and performance measurement to help improve the concert [PR.com - May 09, 2006] LRA Worldwide, Inc. http://www.pr.com/press-release/10402