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			<title>Global Customer Experience Management Certification Program</title>
			<pubDate>Thu, 31 Dec 2009 03:00:00 -0500</pubDate>
			<description>Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers. Since 2006, the program was successfully held for 21 times and has drawn hundreds of [PR.com]</description>
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			<title>Global Customer Experience Management Certification Program, Sep 30 - Oct 1, 2009 in Paris</title>
			<pubDate>Wed, 01 Jul 2009 03:00:00 -0400</pubDate>
			<description>Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities. [PR.com]</description>
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			<dc:creator>G-CEM</dc:creator>
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			<title>TCE (Total Customer Experience) Model Building e-Workshop for Telecom Operators</title>
			<pubDate>Wed, 27 May 2009 03:00:00 -0400</pubDate>
			<description>TCE (Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U.S. patent-pending Branded CEM (Customer Experience Management) Method, invented by Sampson Lee, [PR.com]</description>
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