Your customers and clients expect their calls to be handled quickly and routed to the appropriate person or department. An Inter-Tel Presence and Collaboration tool, Attendant Console software offers a unique, user-friendly interface that provides access to the information and features that your associates need to ensure a superior customer experience.
Calls can be quickly routed to employees or departments using a mouse, keyboard or even a touch-screen monitor. Call control buttons make processing and setting-up conference calls a breeze.
Your associates can view the real-time presence status of fellow employees whether they’re in the office or across the country. Specific messages can be communicated to customers and clients, such as “out of the office” or “in a meeting until 4:00” based on coworkers' presence status messages—adding a personal touch to call handling.
Improving Business Processes
- Provides an at-a-glance display of directory names, extension numbers and presence status for simplified call initiation, transferring and conferencing
- Streamlines call handling—increasing productivity and efficiency levels
- Enables users to provide personalized service and expedite important customer calls
- Creates the ideal call-handling environment based on an individual’s personal preferences
- Provides a call log so associates can return abandoned and missed calls