Call Center Suite
An Inter-Tel Collaboration tool, Call Center Suite is a collection of modular computer telephony (CT) software applications and powerful infrastructure optimize your organization's performance, resources and customer service. Whether your call center or functional department is informal or formal, at single or multiple locations, Inter-Tel’s suite of call center and workgroup solutions empower managers, supervisors and employees with the tools they need to increase productivity, reduce expenses and provide outstanding customer service.
Inter-Tel Infrastructure provides the foundation for Inter-Tel Call Center Suite solutions. Management Tools provide the enterprise with real-time and historical reports to help measure the quality of customer service your organization provides. Agent and Workgroup Tools equip employees with the tools they need to deliver exceptional, consistent, customer service. Agents can quickly manage and route calls from their PCs, and customer information can be screen popped to their desktops, helping them to provide personalized service. Inter-Tel's Business Solutions combine Infrastructure, Management Tools, plus Agent and Workgroup Tools into pre-packaged solutions—providing your organization with a basic foundation to effectively manage your business.
Improving Business Processes
- Allows supervisors to make informed business decisions based on real-time statistics and historical reports
- Enables users to create routing rules to ensure calls are handled by the appropriate resource or department
- Allows supervisors to control employee availability in the queue
- Provides employee performance analysis and forecasting
- Improves employee training and quality assurance
- Screen pops vital customer information to desktops, enabling personalized customer care