Call Logging and Recording
Today’s business environment requires peak efficiency and quality customer service. Inter-Tel offers solutions by leading vendors that enable call recording, monitoring, evaluating and reporting.
CTS (Computer Telephony Solutions) offers a family of Computer Telephony products, including Tracer, a call logging and recording solution compatible with virtually all telephone systems. Additionally, Inter-Tel’s Open Architecture Interface (OAI) enables a greater level of integration with this solution when deployed with Inter-Tel communications platforms.
Mercom™ Systems, Inc. offers a complete line of Recording Servers that address the requirements of a wide range of voice call and computer screen recording applications. Audiolog™ is compatible with virtually all telephone systems. In addition, Audiolog leverages Inter-Tel’s OAI enabling advanced functionality.
VoicePrint® call logging and recording solution features open architecture, scalable design, reliability, security features, recording trigger methods, robust and intuitive search and ease-of-use.