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Indosoft
 

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Indosoft

Product

 

Audio Conferencing System
Price: N/A

Description:
We believe our conferencing platform solution provides all the features required for your audio conferencing requirements.

If you have a unique feature request that you can't find included with our product, please contact us. It may currently be in development, or we may be able to quickly develop it for you.
• Various types of conferences
• Many conversation modes
• Intuitive web-based interface for organizer and operator
• Extensive security features
• Dial out conferencing
• Call recording and playback – web, phone, streaming
• Sub conferencing
• Billing and reporting
• Moderator touch-tone control
• Participant touch-tone commands
• Customizable message greetings
• Manage multiple enterprises from a single interface
• Flexible PIN assignments for different enterprise customers

Various types of conferences, can be setup using our solution based on your requirements

Reservation-less

A pre-defined conference ID and/or PIN with no expiry allows the organizer and participants to conference when required. Meetings can occur at any time using an established dial-in number and access code

Reserved or Scheduled conferences

The Conference organizer or Conferencing Service Provider can schedule a conference, send invitation emails to participants and have them register for the call

On-the-Fly Conference

All participants who call in to an established dial-in number and enter the same PIN are connected together. Using this service connection occurs instantly and anonymously without any account setup.

“Ad hoc” conference

Instantly starts a conference call by dialing out to someone – additional participants can be easily added as required, participants are provided the invitation over the phone and have the option to agree or decline to join the conference invitation. This is also used in highly secure instances where the organizer knows who to call and bring into the conference.

Operator Assisted or Attended Conference

Useful in large or high profile events. Conference service providers can set up conferences where they help participants access the conference, start proceedings, initiate Q&A sessions, monitor calls and respond to requests.

Various conferencing modes are available, designed for specific situations

Conversation Mode

Everyone participating in the conference has the ability to communicate. This is the mode most commonly used in small conferences and meetings

Presentation Mode or Lecture Mode

The organizer of the conference or their designate will be able to communicate - all others will be in listening mode and muted.

Question and Answer Mode

The participants ask questions by raising their “virtual” hand by using keypad commands and are put in a queue for asking questions.

Polling Mode

During a conference, if you need a poll to be conducted, the questions can be submitted and the participants can use their keypad to vote. The results are then tabulated and the count(s) made available.

Intuitive web-based interface for organizer and operator

The web-based interface has been designed with ease of use in mind. The interface is task-oriented with separate web pages for scheduling calls, viewing upcoming and past calls, etc. Access to this web-based Interface is with a user name and password, preventing unauthorized use of the system.

Web-based real time control and management for the moderator

Uses the web-based interface for point-and-click management of conferences.
Fully manages the moderator's conference for scheduling, changing and managing the e-mailing of invitations to participants.
Steps through a scheduling wizard to select type of conference, time, date, IDs, PINs, and passwords.
Imports phone number and e-mail address details from Microsoft Outlook¨ into your contacts database.
Automatically sends conference notifications with all details to participants.
Allows participants to pre-register online for the conference once they receive the invitation. The moderator can view the registration details.
Can automatically populates Outlook or other calendar applications with complete conference information.
Schedules regularly recurring conferences
Provides Reporting for Call Record History

Provides monitoring of active conferences through the dashboard, and provides full control to:

Mute/Un-mute Participants, to ensure no distractions
Disconnect any or all participants
Dial Out to add participants
Grant/ Revoke Administration privileges to participants during the conference Display Caller ID of participants on call dashboard
Start and Stop Recording
Lock/Unlock Conference, thereby preventing unwanted guests from entering
Create Sub-conferences on-the-fly
Web-based real time control for the Conference Operator:

Lists all the accounts and moderators, and adds, deletes disables/enables or modifies their details
Provides access to all log data (user and system data)
Views lines and disconnects any that are not disconnected properly
Lists all Active and Scheduled conferences in the system
Can carry out all activities on behalf of a moderator
Displays the number of ports currently in use
Displays and exports conferencing statistics and usage reports
Sets dial-out permissions and department codes on an account basis
Sets a port utilization alert that notifies administrators when the system is nearing capacity
Provides Extensive Reporting Features
Monitors telephony span and channel status

Monitors system capacity in real-time including: peak and average port utilization, total system port minutes used and utilization of specific T1s
Transfers Participants into and out of conference
Merges Conferences
Monitors conference lines for audio quality
Extensive Security Features
Specify the type of entry announcements – none, beep, name option for participants to record name and play back when joining the conference
Remove uninvited guests - checking their Caller ID and disconnecting their line
Separate moderator and participant access PINs
Lock and unlock conference
Hear participants count
Start conference only when moderator logs in
End conference when moderator leaves
Two stage conference entry, participants can be brought into a lounge area and then the moderator can bring them into the conference.
User name and password authentication of accounts
System-generated access code as well as an option for customized PINs
Access codes expire at the end of scheduled calls
Dial Out conferencing where only the invited parties are called
Extensive Security Features

Specify the type of entry announcements – none, beep, name option for participants to record name and play back when joining the conference
Remove uninvited guests - checking their Caller ID and disconnecting their line
Separate moderator and participant access PINs
Lock and unlock conference
Hear participants count
Start conference only when moderator logs in
End conference when moderator leaves
Two stage conference entry, participants can be brought into a lounge area and then the moderator can bring them into the conference.
User name and password authentication of accounts
System-generated access code as well as an option for customized PINs
Access codes expire at the end of scheduled calls
Dial Out conferencing where only the invited parties are called
Dial Out Conferencing

Pre-schedule a full or partial dial out conference - also dial out to bring in additional participants while the conference is in progress.
The system, operator and moderator via web and DTMF can initiate the Dial Out facility.
Dial out capability can be enabled/disabled on a per user basis by the system administrator
Call Recording and Playback – Web, Phone, Streaming

Moderator can record a conference with the touch of a button, or via the web and retrieve it through playback via a dial-in number or using the Internet.
You can record a conference and stream real time on the Internet.
Use playback controls to navigate through the recordings of the conference - for those who miss the presentation or want a “refresh” of the information presented.
Sub-Conferencing

The moderator can create as many sub-conferences as required in real time, and be able to split the participants into groups for discussion purposes. or if the moderator wants to talk one-on-one to a participant during the conference.

Billing and Reporting

Review historic, current and scheduled system usage.

View details on attendees' participation in individual conferences, and their call activity.

Generate call detail reports, including specific account codes, call participants, call times and duration of calls, in order to bill the appropriate parties.

Reports can be exported to third party billing systems.

Call detail reporting provides critical information for charging back conferences to clients, including:

System status and capacity via the web-based interface
Conference activity via predefined or customized reports
Account detail changes can be made at any time, with changes taking effect immediately
Operator transaction logs created for all activities
Moderator touch-tone control

The options available for the moderator to control a conference through DTMF commands via the Keypad include:

• Start/ Stop Recording
• Start/ Stop Entry Announcements
• Hear Count of Participants
• Lock/Unlock Conference
• Mute/Un-Mute all
• Change Conference Modes
• Take Questions in Q&A Mode
• Operator Assistance
• Dial-out capability to add a new participant

Participant touchtone commands

The options available for the participant during a conference through DTMF commands via the Keypad include:

Mute own line (self mute)
Request Operator assistance
Raise hand for Q&A
Down hand for Q&A
Touch-tone poll response
Customizable message greetings

This allows you to provide your clients with a conference bridge that will play out client specific greetings

This low cost solution is extremely flexible and always online for anyone to connect, however they choose, from wherever they are.

This approach also significantly reduces conferencing costs. An in-house system eliminates per minute and per user conferencing fees paid to outside conferencing service providers. In other words, companies can realize significant cost advantages by owning their conferencing system or having a hosted system.

Immediate cost savings, rapid payback

Companies who use conferencing regularly in their business can realize immediate cost advantages in purchasing an in-house conferencing system. The amount of money you save depends on the number, size and duration of conferences: more conferencing yields higher savings and faster payback.

Immediate Savings and Long Term Benefits

Companies benefit in three ways. For one, they can save money on conferencing compared to what they are currently paying to outside service providers. Our customers have already realized immediate savings of thousands of dollars per month on conferencing.

In addition, customers have been able to extend the benefits of conferencing much more broadly throughout their organization. You are free to conduct more conferences and take advantage of more collaboration among employees, customers, and partners.

Finally you are acquiring a telecom switching platform that can be the foundation for other value-added solutions like PBX. You can connect remote offices and home based users, provide Interactive Voice Response Solutions, Contact Center Solutions thereby leveraging the investment made in one system for many other purposes.

More Scalability

Our Audio Conferencing Solution is state-of-the-art and built to last—it's a long-term, high-return investment. Unlike similar systems that max out at a certain call capacity, we can expand with ease to include thousands of ports seamlessly, scaling out, upgrading the configuration for smooth growth, linking systems together without losing quality or efficiency. Single conferences can span multiple systems

More Flexibility

Our Solution has more customizable features than any other audio conferencing product enabling you to work with our solution the way you want.

Integrate into your network with ease and connect to your backend systems and business processes or let us design it for you.

Our solution's core is a telecom switching layer. You can utilize that capability to host various other applications like PBX, IVR Systems, Hosted PBX, and other Contact Center Solutions using the same infrastructure. This is an excellent value proposition for service providers as well as enterprises.

More Reliability.

We use industry standard servers and will take into consideration your redundancy requirements in designing an appropriate system for you.

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