New York, NY, September 29, 2007 --(PR.com
)-- To the average online user, if he or she meets a website that isn’t really user-friendly, with myriads of options and choices, he or she might just decide to leave the website and never come back.
“We understand that the average user might find our website slightly confusing; we never want them to leave in confusion and frustration, not knowing at all what is going on,” says Chief of Operations, Mr. Tang Chin Yong. “Instead of just leaving a small FAQ at the bottom of every page, we have decided to implement a page-specific FAQ. With this feature, any time a user has a question, he or she can simply navigate to the FAQ located on the left side of every page. All common first level questions are included in this FAQ function. Implementing this function will save the user time in looking through the entire FAQ, or contacting our support helpdesk, and have to wait for a reply via email or PM.”
Any time a user has a question, simply move the mouse pointer over to the red HELP box located on the left of every page. A menu will subsequently pop out. Find the question that is most applicable, click on it, and a small pop-up will appear with the answer.
Quoting Mr. Tang, "We strive to make our users' advertising experience with us as smooth as possible. We are confident that this feature will save our users a substantial amount of first level frustration."