PR.com Press Releases: Temkin Group News https://www.PR.com/ Latest news releases from PR.com for Temkin Group. Sun, 16 Aug 2026 02:53:17 -0400 © 2026 PR.com 60 en-us https://www.PR.com/images/logo_white.jpg PR.com Press Releases: Temkin Group News https://www.PR.com/ 68 69 PR.com provides press release distribution, and is a unique directory of businesses, products and services. Find full company profiles. https://www.pr.com/press-release/389067 Microsoft, Cisco, and IBM SPSS Earn Top Spots in Customer Experience Ratings of Technology Vendors, According to New Temkin Group Research Tue, 07 Feb 2012 09:30:00 -0500 Research Study Examines Feedback from 800 IT Professionals at Large Companies to Rate 60 Technology Vendors. [PR.com] https://www.pr.com/press-release/389067 Temkin Group https://www.pr.com/press-release/388742 Older Consumers and Customers of Sheraton, Residence Inn, Holiday Inn Express, Infiniti, and Avis Are the Most Avid Football Fans, According to Temkin Group Study Mon, 06 Feb 2012 03:00:00 -0500 Survey Asks 10,000 U.S. Consumers About Their Preferences for Watching the NFL and Other Professional Sports. [PR.com] https://www.pr.com/press-release/388742 Temkin Group https://www.pr.com/press-release/373323 Hershey, Kraft Foods and Kellogg Have the Most Innovation Equity with Consumers, According to New Temkin Group Research Fri, 02 Dec 2011 03:00:00 -0500 Survey Asks 5,000 U.S. Consumers About Their Willingness to Try New Offerings from 50 Large Brands. Data is Used to Create Innovation Equity Quotient That Measures Receptivity to New Products and Services. [PR.com] https://www.pr.com/press-release/373323 Temkin Group https://www.pr.com/press-release/361989 USAA, Amazon.com, and Costco Are the Most Trusted US Companies, According to New Temkin Group Research Wed, 19 Oct 2011 03:00:00 -0400 The 2011 Temkin Trust Ratings Grades 143 Firms across 12 Industries. Only 6% of Companies have Earned Very Strong Levels of Trust; TV Service Providers and Internet Service Providers are the Worst. [PR.com] https://www.pr.com/press-release/361989 Temkin Group https://www.pr.com/press-release/351257 Only 2% of Large Firms Have Mastered Voice Of The Customer Programs, According to New Temkin Group Research Tue, 06 Sep 2011 09:15:00 -0400 Study of 192 Large Firms Provides an Extensive Benchmark of Maturity Levels for an Important Customer Experience Management Capability. [PR.com] https://www.pr.com/press-release/351257 Temkin Group https://www.pr.com/press-release/347179 USAA, Edward Jones, Courtyard by Marriott, and Sam’s Club Earn Top Spots in the 2011 Temkin Customer Service Ratings Sat, 20 Aug 2011 03:00:00 -0400 New Research Based on Feedback from 6,000 U.S. Consumers About 129 Firms Shows That Only 9% of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers and Health Plans Are the Worst [PR.com] https://www.pr.com/press-release/347179 Temkin Group https://www.pr.com/press-release/336639 New Temkin Group Research Finds That Apple Delivers Best Experience for Computer Buyers, But HP and Dell Are Not Far Behind Wed, 06 Jul 2011 03:00:00 -0400 Study of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, with Largest Gap in Customer Service [PR.com] https://www.pr.com/press-release/336639 Temkin Group https://www.pr.com/press-release/334687 Amazon.com, Regions, and USAA Earn Top Spots in the 2011 Temkin Web Experience Ratings of 119 Firms Tue, 28 Jun 2011 09:50:00 -0400 Study of 6,000 U.S. Consumers Shows That Only 7% of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers and Health Plans are the Worst [PR.com] https://www.pr.com/press-release/334687 Temkin Group https://www.pr.com/press-release/331350 Social Media Plays a Limited Role in Consumers’ Purchase Decisions Mon, 13 Jun 2011 09:55:00 -0400 Study of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels to Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, and Credit Cards. [PR.com] https://www.pr.com/press-release/331350 Temkin Group https://www.pr.com/press-release/326262 Consumers Are Most Likely to Forgive USAA, Costco, and Amazon.com if They Make a Mistake Tue, 24 May 2011 09:10:00 -0400 Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill with Customers in Report on 143 US Companies Across 12 Industries. [PR.com] https://www.pr.com/press-release/326262 Temkin Group https://www.pr.com/press-release/324875 Study Shows That Customer Experience Management is on the Rise Wed, 18 May 2011 10:00:00 -0400 Survey of 200+ Large Companies Highlights Customer Experience Efforts. [PR.com] https://www.pr.com/press-release/324875 Temkin Group https://www.pr.com/press-release/312943 Temkin Group Research Finds That Voice of the Customer Programs will Radically Change Market Research Industry Tue, 12 Apr 2011 03:00:00 -0400 Study Identifies 20 Leading Practices for Collecting and Responding to Customer Feedback That will Require New Technology and Make Current Market Research Practices Obsolete [PR.com] https://www.pr.com/press-release/312943 Temkin Group https://www.pr.com/press-release/301944 Temkin Group Research Finds That Facebook and Twitter Lag Other Channels for Communicating Feedback About an Experience Wed, 02 Mar 2011 09:45:00 -0500 Study of 6,000 US Consumers Reveals What People do After They Have Very Good and Very Bad Experience with Companies. Analysis Looks at Differences by Age, Income, Education, and Ethnicity. Report Also Looks at the Customer Bases of 143 Companies and Finds That Days Inn is the Most Susceptible to Negative Social Media Feedback. [PR.com] https://www.pr.com/press-release/301944 Temkin Group https://www.pr.com/press-release/300361 Temkin Group Research Finds Flaws in Phone Self-Service Experience of Large Retailers and Banks Wed, 23 Feb 2011 03:00:00 -0500 Target Receives the Highest Score, While Walgreens and Citibank Receive the Lowest Scores, in Temkin Group’s Evaluation of the Experience of Finding a Nearby Store or Branch Over the Phone at 10 Large Organizations. [PR.com] https://www.pr.com/press-release/300361 Temkin Group https://www.pr.com/press-release/293519 Temkin Group Research Assesses the Gift Card Buying Experience at 12 Retailer Websites Thu, 27 Jan 2011 03:00:00 -0500 Outback Steakhouse and Radio Shack Top Website Evaluations, While Safeway and Chili’s Come Out on the Bottom. [PR.com] https://www.pr.com/press-release/293519 Temkin Group https://www.pr.com/press-release/291437 Temkin Group Research Shows That Customer Experience Efforts Will Increase in 2011 Thu, 20 Jan 2011 03:00:00 -0500 Survey of 170 Large Companies Highlights Customer Experience Success in 2010 and Strong Ambitions for 2011. [PR.com] https://www.pr.com/press-release/291437 Temkin Group https://www.pr.com/press-release/283958 Temkin Group Finds That Online Store Locators Deliver Mostly Mediocre Experiences Wed, 15 Dec 2010 03:00:00 -0500 New Temkin Group Research Analyzes the Website Experiences of 10 Large Banks and Retailers Using Its SLICE-B Methodology [PR.com] https://www.pr.com/press-release/283958 Temkin Group https://www.pr.com/press-release/271002 Temkin Group Finds That Social Media and iPhones Are Emerging Channels to the Voice of the Customer Thu, 21 Oct 2010 03:00:00 -0400 New Temkin Group Research Analyzes Data from 119 Large Organizations with Voice of the Customer Programs [PR.com] https://www.pr.com/press-release/271002 Temkin Group https://www.pr.com/press-release/266973 New Temkin Group Research Finds That Only 5% of Voice of the Programs Are Fully Effective Tue, 05 Oct 2010 03:00:00 -0400 Temkin Group Unveiled Its Voice of the Customer Assessment Tool with Data from 199 Companies That Completed the Assessment [PR.com] https://www.pr.com/press-release/266973 Temkin Group https://www.pr.com/press-release/262773 New Temkin Group Research Discusses the Evolution of Customer Feedback Programs Fri, 17 Sep 2010 03:00:00 -0400 A New Breed of Applications Called Customer Insight and Action (CIA) Platforms Help Automate Leading-Edge Voice of the Customer Programs [PR.com] https://www.pr.com/press-release/262773 Temkin Group https://www.pr.com/press-release/260693 Temkin Group Profiles the Difference Between Customer Experience Leaders and Laggards Thu, 09 Sep 2010 03:00:00 -0400 New Temkin Group Research Report Compares Customer Experience Leaders with Customer Experience Laggards Using Survey Responses from More Than 140 Large North American Companies. [PR.com] https://www.pr.com/press-release/260693 Temkin Group https://www.pr.com/press-release/257303 Temkin Group Introduces Term "Social Schizophrenia" to Describe Emerging Social Media Problem Mon, 23 Aug 2010 09:00:00 -0400 Companies Are Engaging Complaints in Social Media More Aggressively Than They Deal with Complaints That Come Directly from Customers [PR.com] https://www.pr.com/press-release/257303 Temkin Group https://www.pr.com/press-release/249998 Temkin Group Announces Workshop for Customer Experience Leaders Wed, 21 Jul 2010 03:00:00 -0400 Workshop in Boston on September 20th called “Creating A Customer-Centric Organization” will help executives transform their organizations. [PR.com] https://www.pr.com/press-release/249998 Temkin Group https://www.pr.com/press-release/245110 Temkin Group Finds That Customer Engagement is Completely Neglected Wed, 30 Jun 2010 03:00:00 -0400 Temkin Group Identifies "Engagement Phase" as Missing Step in Building Customer Relationships Right After a Sale is Made [PR.com] https://www.pr.com/press-release/245110 Temkin Group https://www.pr.com/press-release/243473 Only 3% of Companies Are Customer-Centric Organizations Wed, 23 Jun 2010 03:00:00 -0400 Temkin Group Publishes New Report, "The Current State Of Customer Experience," with Results from Survey of 140 Large North American Companies. [PR.com] https://www.pr.com/press-release/243473 Temkin Group