https://www.PR.com/ Latest news releases from PR.com for LRA Worldwide, Inc. Tue, 08 Sep 2026 09:26:28 -0400 © 2026 PR.com 60 en-us https://www.PR.com/images/logo_white.jpg https://www.PR.com/ 68 69 PR.com provides press release distribution, and is a unique directory of businesses, products and services. Find full company profiles. https://www.pr.com/press-release/500054 Fri, 28 Jun 2013 03:00:00 -0400 LRA Worldwide, Inc., a leading research, audit and consulting company specializing in Customer Experience Management was named to the American Marketing Association's Honomichl Top 50 earlier this month. LRA made its debut at the 49th spot, one of seven newcomers to the list in 2013. [PR.com] https://www.pr.com/press-release/500054 LRA Worldwide, Inc. https://www.pr.com/press-release/491788 Fri, 17 May 2013 03:00:00 -0400 Richard Reilly, Vice President of Account Strategy for LRA Worldwide, Inc., will serve as chairperson for The Customer Experience Summit being held in New Orleans, Louisiana next week. Sponsored by IQPC, this is the fifth year of The Summit, which will take place at the Pan American Life Conference Center from May 20-22. Reilly heads up the Account Strategy group at LRA, a leading consulting and research firm operating [PR.com] https://www.pr.com/press-release/491788 LRA Worldwide, Inc. https://www.pr.com/press-release/485221 Tue, 16 Apr 2013 10:30:00 -0400 Cobblestone Hotels, the fastest growing new build hotel brand in the United States, has selected LRA Worldwide, Inc. (LRA) as its partner to conduct its brand assurance program. The program will be officially introduced and launched next week at the annual Cobblestone Hotels Conference, to be held April 22-23 at the Cobblestone Inn & Suites in Marquette, Iowa. With 22 properties operating and another 40-plus under [PR.com] https://www.pr.com/press-release/485221 LRA Worldwide, Inc. https://www.pr.com/press-release/477791 Tue, 12 Mar 2013 07:00:00 -0400 LRA Worldwide, Inc., the leading provider of customer experience management consulting and research services to the global hospitality industry, recently published the results of its 2012 MICE Performance Indicator (MPI) Study conducted throughout Asia-Pacific. The study, which tested the effectiveness of the MICE (Meetings, Incentives, Conventions, Events) sales staff at 51 properties in 10 key markets, revealed [PR.com] https://www.pr.com/press-release/477791 LRA Worldwide, Inc. https://www.pr.com/press-release/470349 Tue, 05 Feb 2013 10:30:00 -0500 Rob Rush, President & CEO of LRA Worldwide, Inc., has been invited to visit Ecole hôtelière de Lausanne (EHL) as part of its Distinguished Speaker Series. Rush will address approximately 150 students and faculty members on 13 February, joining a distinguished roster of speakers to participate in the program since its inception in 2003. Rush’s speaking topic is titled "Designing Great Customer [PR.com] https://www.pr.com/press-release/470349 LRA Worldwide, Inc. https://www.pr.com/press-release/443462 Wed, 26 Sep 2012 10:00:00 -0400 Rob Rush, CEO of LRA Worldwide, Inc., and Mike Colbourn, Vice President of Marketing for Stowe Mountain Resort, will co-present a case study at the upcoming Cornell Hospitality Research Summit (CHRS) titled "Transforming Stowe Mountain Resort to the Aspen of the East." [PR.com] https://www.pr.com/press-release/443462 LRA Worldwide, Inc. https://www.pr.com/press-release/421473 Wed, 20 Jun 2012 03:00:00 -0400 LRA Worldwide, Inc., the leading provider of quality assurance measurement services for the global hospitality and travel industries, has named Rick Reilly Vice President of Account Strategy. [PR.com] https://www.pr.com/press-release/421473 LRA Worldwide, Inc. https://www.pr.com/press-release/417603 Wed, 06 Jun 2012 10:00:00 -0400 LRA Worldwide, Inc., the leading provider of Quality and Brand Assurance Audits for the global hospitality and travel industries, recently graduated the 400th consultant from its proprietary training and professional development program, LRA University. The consultant was a member of the LRA University class that graduated June 1st in Madrid, Spain. LRA University has been a crucial part of the LRA Worldwide value [PR.com] https://www.pr.com/press-release/417603 LRA Worldwide, Inc. https://www.pr.com/press-release/393650 Tue, 28 Feb 2012 10:00:00 -0500 Marriott International, Inc., one of the world’s largest and most iconic hotel companies, has selected LRA Worldwide, Inc., to provide Quality Assurance audit services for its global portfolio of 12 brands and more than 3,500 hotels in 72 countries and territories. Following six months of program redesign, planning and training, the program launched in January 2012. Marriott was seeking a partner with the expertise [PR.com] https://www.pr.com/press-release/393650 LRA Worldwide, Inc. https://www.pr.com/press-release/392422 Wed, 22 Feb 2012 03:00:00 -0500 LRA Worldwide, Inc. (LRA), the leading provider of Quality Assurance audits and Mystery Shopping evaluations for the global hospitality industry, reported significant growth of its unique “Competitive Competencies” benchmarking database in the past year. In 2011 alone, the Competitive Competencies program added data from nearly 5,500 unique hotel stays, covering more than 50 hotel brands. Launched in the 4th [PR.com] https://www.pr.com/press-release/392422 LRA Worldwide, Inc. https://www.pr.com/press-release/374579 Wed, 07 Dec 2011 10:00:00 -0500 Vintage Senior Living, a family of vibrant retirement communities in California and Washington, has launched Service Excellence, a comprehensive service program designed to cultivate a sense of belonging and a focus on individual service at each community. As a centerpiece of this effort, Vintage Senior Living has enlisted LRA Worldwide, Inc. to design and administer a comprehensive survey program to gather feedback from [PR.com] https://www.pr.com/press-release/374579 LRA Worldwide, Inc. https://www.pr.com/press-release/365813 Thu, 03 Nov 2011 03:00:00 -0400 Rob Rush, President & CEO of LRA Worldwide, Inc., has been invited to the Penn State University School of Hospitality Management as a guest speaker. Rush will address the Colloquium in Hospitality Management class on November 8th, joining a distinguished roster of speakers to address the seminar-style class this semester. Rush’s seminar topic is titled “Building LRA – the Journey,” and will [PR.com] https://www.pr.com/press-release/365813 LRA Worldwide, Inc. https://www.pr.com/press-release/363394 Tue, 25 Oct 2011 06:00:00 -0400 Langham Hospitality Group has partnered with LRA Worldwide, Inc., to evaluate how well Langham associates connect the guest emotionally with its legendary past, using LRA’s proprietary Emotional Audit framework. [PR.com] https://www.pr.com/press-release/363394 LRA Worldwide, Inc. https://www.pr.com/press-release/362132 Sat, 22 Oct 2011 10:03:48 -0400 1to1 Magazine, one of the leading online publications covering the “customer experience” industry, recently announced its 2011 Customer Champions, a designation bestowed on the most customer-focused executives across a range of industries. Among those honored were two clients of LRA Worldwide, Inc., a leading consulting and research firm in the field of Customer Experience Management. [PR.com] https://www.pr.com/press-release/362132 LRA Worldwide, Inc. https://www.pr.com/press-release/354845 Wed, 21 Sep 2011 03:00:00 -0400 Regal Hotels International, one of the largest hotel operators in Hong Kong, and LRA Worldwide, Inc., have partnered on the development of the “Regal Connection” guest service culture and training. “Regal Connection” combines the definition of a unique Regal brand of guest service with the training designed to ensure its delivery to guests, at every touch point and every hotel. Regal currently [PR.com] https://www.pr.com/press-release/354845 LRA Worldwide, Inc. https://www.pr.com/press-release/351465 Thu, 08 Sep 2011 03:00:00 -0400 Rob Rush, CEO of LRA Worldwide, Inc., will be spending time on the conference speaking circuit in the Asia-Pacific region in the coming weeks. Rush, who has helped build LRA into the leading provider of “guest experience” consulting, quality assurance evaluations and mystery shopping services for the global hospitality industry, has been invited to participate as both a panel moderator and member at these [PR.com] https://www.pr.com/press-release/351465 LRA Worldwide, Inc. https://www.pr.com/press-release/348055 Wed, 24 Aug 2011 03:00:00 -0400 Delta Hotels and Resorts, a leading Canadian hotel chain, and LRA Worldwide, Inc. have launched a customized brand assurance program based on Delta’s “Straight from the Heart” brand promise. The program was designed to measure the performance of each Delta property on both a functional level – compliance with brand standards - and emotional level, using LRA’s framework as a foundation to [PR.com] https://www.pr.com/press-release/348055 LRA Worldwide, Inc. https://www.pr.com/press-release/297228 Fri, 11 Feb 2011 03:00:00 -0500 City Express Hoteles, the fastest growing hotel company in Mexico, has partnered with LRA Worldwide, Inc. on a comprehensive Brand Assurance Audit Program designed to ensure consistency and quality across a rapidly expanding portfolio. The company has 50 hotels in operation and another 18 in the pipeline. [PR.com] https://www.pr.com/press-release/297228 LRA Worldwide, Inc. https://www.pr.com/press-release/272056 Tue, 26 Oct 2010 10:00:00 -0400 Allentown Symphony Hall, the premier performing arts facility in Pennsylvania’s Lehigh Valley and performing home of the Allentown Symphony Orchestra, is utilizing PatronView™ to measure the patron experience. PatronView™, which is administered by LRA Worldwide, is an online survey and reporting tool designed to allow public assembly venues to capture critical audience feedback and measure patron [PR.com] https://www.pr.com/press-release/272056 LRA Worldwide, Inc. https://www.pr.com/press-release/265800 Thu, 30 Sep 2010 10:00:00 -0400 Rob Rush, CEO of LRA Worldwide, Inc., will co-present a case study featuring an innovative new loyalty model at the upcoming Cornell Hospitality Research Summit (CHRS). The “Relationship Investment Model” (or RIM) has proven to be a far more effective model for predicting future customer loyalty and spending behavior than many of the traditional methodologies currently in use. Rush and his co-presenter, Cindy [PR.com] https://www.pr.com/press-release/265800 LRA Worldwide, Inc. https://www.pr.com/press-release/258666 Thu, 09 Sep 2010 10:00:00 -0400 Joie de Vivre Hotels and LRA Worldwide, Inc., have launched an innovative Quality Assurance evaluation initiative across the company’s portfolio of one-of-a-kind boutique hotels and spas. LRA will deploy QA consultants to visit each Joie de Vivre property in the 3rd Quarter of 2010 and will repeat the process every six months. The diversity of the Joie de Vivre collection created a unique challenge in program [PR.com] https://www.pr.com/press-release/258666 LRA Worldwide, Inc. https://www.pr.com/press-release/243184 Tue, 22 Jun 2010 10:30:00 -0400 Preferred Hotel Group™, which provides branding, distribution, sales, marketing and technology support for a global portfolio of best-in-class, independent hotels and resorts, recently selected LRA Worldwide, Inc. as its partner for a comprehensive quality assurance (QA) program. LRA will provide QA evaluations worldwide for four Preferred Hotel Group brands - Preferred Hotels® & Resorts, Preferred [PR.com] https://www.pr.com/press-release/243184 LRA Worldwide, Inc. https://www.pr.com/press-release/238674 Thu, 03 Jun 2010 08:00:00 -0400 LRA Worldwide, Inc., a leading provider of Customer Experience Management solutions to the global sports, travel and hospitality industries, has adapted its “Building Relationships” training course for all of the major North American professional sports leagues. The National Hockey League (NHL) is the latest to recommend the program; the course was introduced to nearly 20 NHL teams during a league-sponsored [PR.com] https://www.pr.com/press-release/238674 LRA Worldwide, Inc. https://www.pr.com/press-release/233834 Thu, 13 May 2010 10:30:00 -0400 Rob Rush, CEO of LRA Worldwide, Inc., has long held the point of view that “customer experience” can be a competitive advantage in any industry. Later this month, he will get the opportunity to bring that message to the Assisted Living Federation of America (ALFA) at the organization’s annual Conference & Expo, to be held May 24-27 in Phoenix, AZ. Rush will conduct a breakout session titled [PR.com] https://www.pr.com/press-release/233834 LRA Worldwide, Inc. https://www.pr.com/press-release/230451 Thu, 29 Apr 2010 10:30:00 -0400 LRA Worldwide, Inc., a leading provider of guest experience measurement and consulting services for the global hospitality industry, was recently retained by Eurobuilding Hotels Group to help evaluate and enhance the Eurobuilding guest experience. Eurobuilding, a 20-year old company headquartered in Caracas, Venezuela, sought LRA’s assistance in its quest to become the first five-star hotel chain in Latin America. [PR.com] https://www.pr.com/press-release/230451 LRA Worldwide, Inc. https://www.pr.com/press-release/219524 Tue, 16 Mar 2010 10:30:00 -0400 Rob Rush, CEO of LRA Worldwide, Inc., has been invited to speak at the 2010 China Hotel Development and Financing Conference next week in Beijing, China. The conference, to be held at the Crown Plaza Sun Palace from March 24-26, is the leading industry forum to analyze and discuss the latest trends in the Chinese hotel industry; Rush will be participating in a panel discussion titled “Improving Systems & [PR.com] https://www.pr.com/press-release/219524 LRA Worldwide, Inc. https://www.pr.com/press-release/218661 Thu, 11 Mar 2010 10:10:00 -0500 LRA Worldwide, Inc., a leading provider of Customer Experience Management research and consulting services to the global sports, entertainment, travel and hospitality industries, has developed PatronView™, an online survey and reporting tool designed to allow public assembly venues to capture critical audience feedback and measure patron satisfaction. [PR.com] https://www.pr.com/press-release/218661 LRA Worldwide, Inc. https://www.pr.com/press-release/207835 Wed, 27 Jan 2010 10:30:00 -0500 LRA Worldwide, Inc., a leader in the growing consulting discipline of Customer Experience Management (CEM), was announced as a winner of a British Airways “Business Opportunities Grant” last week. LRA will receive free airfare to anywhere in the world British Airways flies, as well as a number of other products and services intended to maximize the firm’s business travel experience. LRA was one of 100 [PR.com] https://www.pr.com/press-release/207835 LRA Worldwide, Inc. https://www.pr.com/press-release/199786 Thu, 17 Dec 2009 09:30:00 -0500 Sol Meliá, the 15th-largest hotel chain in the world and the leading Spanish hotel and resort company, has launched a comprehensive brand assurance evaluation program across its global portfolio of hotel and resort brands. To execute the program, Sol Meliá has partnered with LRA Worldwide, Inc., a leading firm in the design and development of performance measurement and quality assurance programs for the [PR.com] https://www.pr.com/press-release/199786 LRA Worldwide, Inc. https://www.pr.com/press-release/186626 Tue, 20 Oct 2009 11:00:00 -0400 Roxanna Lopez, an Operations Manager in LRA Worldwide’s Quality Assurance Practice, has passed the Tier 1 accreditation exam offered through the Leadership in Energy and Environmental Design (LEED) arm of the U.S. Green Building Council. By passing the exam, Lopez earned her LEED Green Associate credentials. As sustainable operational practices become increasingly important in the lodging industry, Lopez will work [PR.com] https://www.pr.com/press-release/186626 LRA Worldwide, Inc. https://www.pr.com/press-release/163525 Tue, 07 Jul 2009 22:00:00 -0400 LRA Worldwide, Inc. has introduced its proprietary Emotional Audit™ offering to the lodging industry, providing properties and brands alike with a data-driven view of how the hotel experience makes a guest “feel.” With the industry as a whole seeking to create and promote branded experiences intended to forge a more personal connection with the guest, the Emotional Audit is a tool specifically designed [PR.com] https://www.pr.com/press-release/163525 LRA Worldwide, Inc. https://www.pr.com/press-release/160882 Thu, 25 Jun 2009 03:00:00 -0400 LRA Worldwide, Inc., a leader in the consulting discipline of Customer Experience Management (CEM), announced Martin Thorson has joined the firm as Managing Director – Sports, Entertainment and Conventions. Thorson brings more than 20 years of venue management, food service and hospitality experience to LRA’s growing client base in the sports and entertainment industries. LRA clients include the NBA, PGA TOUR, [PR.com] https://www.pr.com/press-release/160882 LRA Worldwide, Inc. https://www.pr.com/press-release/151378 Wed, 13 May 2009 03:00:00 -0400 Sofitel Luxury Hotels has selected LRA Worldwide to partner on its global quality assurance and guest experience delivery initiative. Program will leverage LRA's proprietary TouchPoint Manager technology to assist Sofitel with global quality management for the growing brand. [PR.com] https://www.pr.com/press-release/151378 LRA Worldwide, Inc. https://www.pr.com/press-release/132514 Tue, 17 Feb 2009 10:00:00 -0500 Sol Meliá, the 15th-largest hotel chain in the world, has selected LRA Worldwide to assist with the "brand equity" of its Strategic Plan presented to investors in Madrid last year. LRA, a pioneer in the consulting discipline of Customer Experience Management, is working with Sol Meliá to further define each brand offering and how that offering is delivered at the property level. [PR.com] https://www.pr.com/press-release/132514 LRA Worldwide, Inc. https://www.pr.com/press-release/128746 Wed, 28 Jan 2009 03:00:00 -0500 IHG has partnered with LRA Worldwide on a comprehensive quality assurance evaluation program for all of its properties and brands in Europe, the Middle East and Africa. LRA consultants will visit upwards of 650 properties either one or two times annually in order to help IHG deliver the desired guest experience. [PR.com] https://www.pr.com/press-release/128746 LRA Worldwide, Inc. https://www.pr.com/press-release/111657 Mon, 20 Oct 2008 10:00:00 -0400 Jeff Gurtman, a highly-regarded thought leader in the mystery shopping industry, will address the attendees at the International Association of Service Evaluators (IASE) Annual Conference this Thursday, October 23 at the Union League in Philadelphia, PA. Gurtman is an Account Director with LRA Worldwide, Inc., a leading consulting and research firm in the growing discipline of Customer Experience Management; [PR.com] https://www.pr.com/press-release/111657 LRA Worldwide, Inc. https://www.pr.com/press-release/105906 Thu, 18 Sep 2008 03:00:00 -0400 Destination Hotels & Resorts, a leader in the management of independent high-end hotel, resort and residential properties, has partnered with LRA Worldwide, Inc. to develop a unique guest experience diagnostic program for its portfolio. LRA will send consultants to every Destination property to assess service delivery at each guest touch point and provide prescriptive measures on how to enhance the guest experience at [PR.com] https://www.pr.com/press-release/105906 LRA Worldwide, Inc. https://www.pr.com/press-release/97022 Tue, 29 Jul 2008 10:00:00 -0400 FJC Security Services Inc., the largest private security firm in the tri-state area, has partnered with LRA Worldwide, Inc. to enhance performance and service levels among its 4,000 agents deployed throughout greater New York, New Jersey and Connecticut. LRA and FJC are designing rigorous training and performance measurement programs intended to provide FJC clients with a transparent view of how agents are trained and [PR.com] https://www.pr.com/press-release/97022 LRA Worldwide, Inc. https://www.pr.com/press-release/95952 Mon, 21 Jul 2008 10:00:00 -0400 LRA Worldwide, Inc., a leading provider of research and consulting services in the emerging discipline of Customer Experience Management (CEM), has announced the hiring of Kevin Conley to support its growing Research Practice. Conley bring more than 15 years of experience in market research, consulting and project management to LRA, with a distinct focus on the sports industry; he will immediately begin applying his [PR.com] https://www.pr.com/press-release/95952 LRA Worldwide, Inc. https://www.pr.com/press-release/95205 Wed, 16 Jul 2008 03:00:00 -0400 aloft Hotels, the new lifestyle brand offering from Starwood Hotels & Resorts, has selected LRA Worldwide, Inc. to design and deploy its brand assurance evaluation program. This selection represents an extension of the partnership between LRA and Starwood; LRA currently conducts the global brand assurance programs for all of the Starwood brands – Westin Hotels & Resorts, W Hotels, Sheraton Hotels & [PR.com] https://www.pr.com/press-release/95205 LRA Worldwide, Inc.