TJ Sharitz
I wanted to take a moment to follow-up with you and Jim Chapman in regard to my parents-in-law's new home at your Brookhaven at Sugarloaf community. The entire sales force was kind, thoughtful and really followed up with John and Mary Bieberstein throughout this process. When issues came up, your team made every effort, in fact went beyond the call to handle each item and make them both feel special and appreciated.
Shortly after they closed on their new home, John tripped on an edge between the garage and driveway and had to be taken to the hospital. Good news is he is fine and doing well. Even better news was the way the Jim Chapman team rallied immediately to eliminate the problem for them. We notified your team immediately about the accident and potential trip hazard, and within days the problem was fixed.
To say the least, my in-laws were touched and impressed that even after they had closed, the Jim Chapman team rushed to help them and solve the problem. The Chapman's commitment to exceeding people's expectations wasn't just talk, they really followed through for us. We would recommend the Chapman team to anyone who wants a truly exceptional building and buying experience.