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Case Study


Century 21's Eight Century 21 Offices Upgrade to Mail2World's Email Service for Small Businesses
The Challenge
In the real estate business, property photos are emailed back and forth constantly among agents and their clients. Century 21 Pro-Team’s previous email service provided mailboxes containing only 3MB of space, so when a client would reply to an email sent with a photo attached, the agent’s mailbox would instantly go over quota.

“Our old email service was painfully inadequate and difficult to navigate, to the point where our agents didn’t want to use it,” explained Jackie Medows, director of operations for Century 21 Pro-Team. “We also experienced reliability issues and had quite a few misdirected messages. We could never be sure all our agents were getting information we sent to them from our
Chicagoland headquarters.

To strengthen internal and external communications, Century 21 Pro-Team needed to upgrade to a more powerful email service capable of handling the demands of a growing small business.

Criteria included:
1. Web-based access from multiple locations
2. More storage space for large files and attachments
3. A modern, easy-to-use interface
4. Reliable, secure performance
5. Shared files and contact information
6. Low, predictable monthly cost
7. Built-in spam and virus protection

The Solution
Century 21 Pro-Team’s evaluation of Mail2World’s messaging service for SMB organizations, Pangia for Small Business, was led by Director of Operations Jackie Medows from her headquarters office in Chicagoland. A demonstration account was created for use by Medows and her team, complete with a customized login page and an email interface branded with the Century 21 Pro-Team logo. "From the streamlined interface design to the huge storage capacity to Mail2World’s great support team, we could see their email service had everything we were looking for," stated Medows.

Plans for migrating nearly 800 user mailboxes were quickly set in motion. Mail2World’s standard feature set for SMBs was tailored to Century 21 Pro-Team’s needs. For example, the Calendar feature was turned off because Century 21 Pro-Team agents use a centralized software application for scheduling, and each user was equipped with a full 1GB of storage to handle large photo and document attachments.

The Results
Special migration tools developed by Mail2World engineers resulted in a remarkably smooth transition from Century 21 Pro-Team’s old email service to Pangia for Small Business. "We had worries about losing accounts or data during the transfer, but they never happened,” said Medows. “The Mail2World team was right on top of everything, and they worked very hard to make our account migration process as smooth as possible. They were actually troubleshooting before there was even any trouble! Words can’t express our joy when all our accounts transferred successfully.”

Thanks to the clean, intuitive interface designed for Pangia for Small Business by Mail2World information technologists, Century 21 Pro-Team’s agents and staff quickly adapted to their new messaging system. “Our old system cost us a lot in man-hours by forcing us to make three to five support calls a day,” Medows continued. Our new Mail2World email service will free up a lot of our time on the operations end. From now on, we’ll be using email a lot more
for communication with our agents, and we’ll be able to have consistent dissemination of information among our eight offices. Our agents can be much more productive, too, now that they have the communication tools and storage space they need. Every promise Mail2World made to us has been kept. We are very happy.”

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