LivePerson, Inc

Founded in 1995, Live Person is the leading provider of hosted solutions for managing online customer interactions. Our on-demand software enables companies to identify and proactively engage the right customer, using the right communication channel, at the right time.

LivePerson's comprehensive software platform, Timpani, is a fullyintegrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani delivers tools that support and manage all online customer interactions: chat, email and self-service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani enables companies to deliver a personalized and seamless service experience.

More than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have implemented LivePerson technology to increase sales, satisfaction and loyalty; reduce service costs; and improve agent productivity.

Track Record

Founded in 1995; publicly traded on Nasdaq (LPSN) since April 2000
Headquartered in New York City with offices in Toronto, Boston, Dallas, San Francisco, San Diego, London and Tel Aviv
An Application Service Provider (ASP), all solutions are provided on a hosted basis
More than 3,000 deployments
200 enterprise-level, large-scale deployments
Strong R&D team with tight links to customers
35% of company dedicated to product development
Major release in 2004 of Timpani, a truly integrated multi-channel platform