MovingMate Online Moving Service Expands Customer Service Department and Launches Outbound Calling Initiative
Melbourne, Australia, February 20, 2014 --(PR.com
)-- MovingMate Online Moving Service, a web-based business providing home movers a single point of contact to connect utilities, phones, the internet, and cable, welcomes new employees to share in its success. The online establishment staffed another business development manager in late 2013; over the next few months, the company will employ additional customer service representatives and train new hires in outbound calling. MovingMate is also in the process of relocating its current premises to accommodate ongoing business growth.
Business Development Manager Victor Susman and Chief Executive Officer Kelly Addis are behind the expansion and move. Kere Puki, Chief Information Officer, details their aims: “We will be moving the office at the end of this year to allow room for the business to grow. We intend to employ new staff to expand our customer service team for both existing customer needs and to incorporate new functions such as outbound calling to service clients with referral or paper-based leads.” Additionally, the growth is anticipated to “increase our appeal to new clients (as well as) our scope of customer service skills and capabilities,” Puki adds.
The online networking enterprise realized its potential for growth when competitors approached company spokespersons, eager to offer MovingMate’s services alongside their own. Partnerships will, if anything, strengthen business-customer relationships. MovingMate states, “Customer service is extremely important to us. A happy customer usually refers other customers. We treat each customer with the same dedication as the next.”
MovingMate does not charge movers for utility and service connections. Instead, the company funds operations and initiatives using small contributions from utility, internet, and cable providers. Partners, clients, and movers alike are excited about the business model. Puki reiterates, “Responsive, accurate, and honest are three main feedback points.”
MovingMate Online Moving Service is located in Melbourne, Australia. To learn more about MovingMate Online Moving Service, visit www.movingmate.com.au or call (03) 9017 3476.