B2B Customer Service Expert The Daniel Group Hires Doug Fowler as Chief Operating Officer
Charlotte, NC, June 22, 2014 --(PR.com
)-- The Daniel Group, a national expert on improving customer service in business-to-business companies, has hired Doug Fowler as chief operating officer. He will manage and guide expansion at the fast-growing firm.
Fowler brings extensive experience from his years at Bank of America and affiliate companies. He served there in senior vice president roles in product management, compliance and risk management, business development and marketing. His areas of expertise include corporate strategy, financial planning and budget management, and building high-performance teams.
“Doug brings a strong sense of entrepreneurism and creativity that will make him a tremendous asset to our company," says Lynn Daniel, president of The Daniel Group. “His expertise and background are well suited to what our company needs right now, and he’s a great fit personally for our company culture and our clients.”
Fowler matches the elements expressed in The Daniel Group’s mission statement: “We achieve the highest value for our clients, employees and shareholders through a balanced culture of fun, fairness, innovation and growth.”
Fowler will help establish strategic and financial plans for the firm, and will provide leadership and direction for key staff members, among other responsibilities.
“This position allows me to put all my skills and experiences to work,” Fowler says. “We’ll focus on how the company can grow and determine what current and future clients need next. I’m passionate about the idea of coming into a great business and helping it expand while enhancing the culture that’s made it a success.”
A native of London, Fowler is a graduate of Davidson College in North Carolina. He is also a long-time volunteer with Thompson Child and Family Focus in Charlotte. Fowler is currently on the non-profit group’s leadership and advocacy committee, and previously served as treasurer on its board of trustees.
About The Daniel Group
More than 75% of Caterpillar dealers in North America rely on The Daniel Group to help measure, manage and improve the business-to-business customer experience. Other clients include Thomas Bus (part of Freightliner), AGCO Corp., and Okuma America.
The Daniel Group unlocks the mystery of customers' experience through actionable feedback and tools to increase customer retention. Its primary offering, ServiceConnect, is a transactional survey process based on phone interviews. LinkConnect, its online support system, provides real-time feedback from customers on an easy-to-use platform. Together, the services allow companies to identify ways to boost customer service and enhance value for their customers, with ongoing, real-time accountability for customer service quality.
For more information, see www.thedanielgroup.com or call 877-967-4242.
*CAT and Caterpillar is a registered trademark of Caterpillar, Inc.