For 90% of all our clients, we prefer to personalize the service. We provide an in depth analysis of your current customer service situation, based on a personal visit by one of our specialists. We rate your organizations current customer service and sales tactics utilizing specific criteria based on your company's industry, client base, and current market trends. This allows us to have the "inside view" on where you are - and where you should be.
Each training session consists of our general training booklet, personalized analysis of your organization, one-on-one assistance for those who need it most, and general role playing. The goal of our training is not only to ensure that your staff is providing better service, but they are doing it in a more effective and timely manner. Upon completion of the training, we provide another analysis and review the before and after results with your organization. This is where training shows its true benefit. We also have the capacity to perform analysis on a regular basis, if needed, and train new employees in small groups.