Cherilyn R. Lester Consulting was the brainchild of its namesake - Cherilyn R. Lester. After many years in the sales and customer service industry, she decided to try her hand at retail. Upon starting her first retail position, she was absolutely horrified. Customers were being ignored. Complaints went unanswered. Calls for help were only returned with the echo from the rear wall. Customer service and sales in retail was a disgrace to the industry!
Now understandably, most of the staff in retail are not exactly 6 figure earners. Most of them had little to no formal training. To most of them, this was a job until something better came along.
And that is why, in 2004, Cherilyn R. Lester Consulting was born. Cherilyn wanted to not only improve customer service. That was not enough. She also wanted to give the staff in retail something to take with them to their careers - after all, without customer service and sales experience, Cherilyn herself wouldn't have a career!
And so, piece by piece, the business was born. One small step here, a bigger step there, a tiny step here. Now in its second year, Cherilyn R. Lester consulting has grown beyond the one-man (or woman) show and into a blossoming consulting firm. Training materials have been revised, tested, and revised again. Everything is seemingly perfect.
But there is one thing missing. Your customers haven't experienced the difference yet!