Emerging Technologies

Hello Banking

Hello Banking combines speech recognition and speaker verification to provide fast, effective, secure and personalized banking services using automated authentication system.

With Hello Banking, customers can access information services such as account information, balance information, transaction history, branch locations, loan calculator and the like. Customers can also use transaction service features such as funds transfer, credit card and loan payments, and merchant cheque verification.

With Hello Banking, customers are able to directly access their desired services instead of having to go through long, complex DTMF menus which are time consuming and difficult to navigate through. Call duration is shortened and customers are offered higher quality of self- service features.