Emerging Technologies

Hello Directory - Talking Yellow Pages

Hello Directory provides customers with instant, easy-to-use directory assistance services using revolutionary, voice and speech-enabled technologies. Simply put, customers will have access to fast, effective and instant directory assistance services, which are utilized by simply speaking their requests into the handset.

The solution provides customers with instant voice access to the largest automated directory assistance listings, without the need to use agent-based directories and traditional IVR systems. Callers simply conduct their search by speaking their requests using their natural voice. Then it recognizes a caller’s voice, natural language, local accent and dialect and eliminates the need to push any keys or wait for a live agent using Speech Recognition Technology. It handles large data sources and delivers unmatched automation rates using a customer-friendly system which simulates natural, human conversation.