The dialer is designed to specifically increase the number of outbound calls and increase productivity of call center agents. It screens calls for agents and ensures that the gap between each call an agent answers is significantly decreased. The product works as an interface between the PABX and agent.
The Components of the product include
1 - Push & Pull application that ensures that data is updated all the time
2 - Agent Application
3 - CMS Supervisor Service
4 - Report Viewer
5 - Remote Service Administrator.