Tampa, FL, November 19, 2008 --(PR.com
)-- Universal Action Travel, Inc. announced on 09/26/2008 that the program implemented earlier this year to follow up with travelers that have traveled through the company has yielded positive effects. The program that was implemented into effect late last year, but did not kick into full gear until January 31, 2008 consists of a personal follow up with each individual travelers, sending them a post-travel gift and asking for travelers feedback in regards to their experiences. Universal Action Travel expected to see results from this program as early as next January - 09, but the reaction to it has been absolutely stupendous.
Company management said "We have witnessed an outpour of customers calling us back thanking us for the kind regards sent to them and to tell us stories about their vacation experiences." By letting the consumer tell the company what was to their satisfaction, and what should be added, improved or implemented gives the company a better idea of what our traveler base wants was also added by management. "We realize that we are in the service industry, and the competence in this sector is fierce" the sitting Director commented. "What sets our company apart from others is that we like to take care of all our consumers in a personal manner, rather than in a one size fits all manner, and this traveler follow-up system is just another tool in complete customer satisfaction."
Universal Action also plans to release to the public other internal customer satisfaction program they have put into place, at its proper time. “We realize that the competition is also developing alternate programs to serve the masses, we like to individualize service and get to know all of our travelers needs – prior, during and after a traveler has used our services” management said.
Customer Satisfaction remains at the forefront of the corporation and with further programs and studies, they hope to only better their services in the travel industry.