Enovlink Training Center (ETC) Opens Its Doors to Call Center Aspirants
Enovlink Training Center opens its training rooms at the 3rd Floor Angelica Building, Osmeña Boulevard in Cebu City, Philippines. ETC’s goal is to be the leading provider of top quality English-speaking call center agents with exceptional customer service skills and with a clear and precise focus on their career. Enovlink Training Center’s training program is focused on improving the skills needed to add job performance value and exceed customer expectations.
While the US economy slows down, the Philippine IT-BPO industry continues to grow. The US economic slowdown is expected to benefit the call center industry as some US organizations are expected to outsource some of their operations outside their country’s borders. The Philippines is now the country of choice for outsourced BPO services. Filipinos have the right base skills, the right work attitude and a strong potential for excellence. An additional 600,000 call center jobs are needed if the industry is to meet their 2010 aspirations.
Given that call centers are continually hiring, hundreds of hopeful applicants line up every day for the chance to be assessed and interviewed. At present though, 98 out of 100 fail the initial assessment. These young hopefuls end up as potential employees or near-hires that need additional training. Enovlink Training Center acknowledges the need for competent individuals for this skyrocketing industry. At Enovlink Training Center, we aim to train these young hopefuls and develop their potential for excellence.
Enovlink Training Center’s training program is focused on improving the skills needed to add job performance value and exceed customer expectations. ETC will equip its trainees through its 100-hour training curriculum, handled by the best and most experienced trainers in the business. Courses covered are: English Language Proficiency, i.e., accent neutralization, grammar & syntax, comprehension & active listening skills. ETC also offers Call Center 101 skills, i.e., understanding the call center, caller expectations, the American consumer, call management, customer service, and handling difficult customers. ETC will go the extra mile by providing job preparedness & tips, coaching & mentoring, and most of all, job placement assistance through our partnership with top call centers in the business.
And because one is never too old to work in this industry, ETC is encouraging people to open themselves up to a second career as their needs change, enabling them to provide more for their families, as well as, grow in their newly chosen field.
Enovlink Training Center builds confidence and skills: when it comes to recruiting and developing talent, ETC delivers.
English Proficiency w/ Accent Reduction & Fluency
Call Center 101 & Customer Service Training
Sales Training & Personality Development
Please call Virginia Vergara-Escaño, VP of Marketing & Communications at (032) 347-0598 for more details.
Tel# (032) 412-5388; Fax (032) 412-5358