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Introducing Inter-Tel Remote Support and Inter-Tel Web Conferencing

Introducing Inter-Tel Remote Support and Inter-Tel Web Conferencing
Tempe, AZ, May 03, 2005 --( Inter-Tel, Incorporated (NASD: INTL), a leading provider of voice and data communications systems and solutions for businesses, is introducing two new web-based solutions designed to help businesses improve customer service, enhance communication and collaboration, and increase productivity. These new applications include Inter-Tel Remote Support, a product that allows agents to remotely view and control a customer’s desktop to effectively trouble-shoot and resolve issues. The company is also introducing Inter-Tel Web Conferencing, an easy-to-use server software solution that provides both web and video conferencing, document sharing, file transfers, and other collaborative activities. Both Inter-Tel Remote Support and Inter-Tel Web Conferencing are available through Inter-Tel’s direct offices in the United States, and through its network of authorized providers and resellers throughout North America.

“Inter-Tel has earned a reputation for developing innovative tools that help our customers address pressing needs, like increasing revenue, streamlining operations and controlling costs,” remarked Craig W. Rauchle, Inter-Tel’s president and chief operating officer. “Both Inter-Tel Remote Support and Inter-Tel Web Conferencing were developed in an effort to continue this tradition by leveraging advanced technology to offer solutions designed to add value, and tangibly impact our customers’ bottom line.”

Inter-Tel Remote Support is designed to be a secure and efficient customer service tool that enables technical and sales support groups to quickly trouble-shoot and correct end user issues. Through this application, agents have the ability to view and control a user’s desktop to perform a number of tasks remotely, such as installing and configuring software, trouble shooting PC issues, transferring files and sharing documents and applications with customers, and co-browsing to direct customers to online resources that can further assist end users in resolving issues.

Additionally, Inter-Tel Remote Support includes a queuing capability that visually displays specific information on incoming callers, a recording and playback feature developed to enhance technical training and development, a system recovery tool to allow complex problems to be resolved quickly, and online management tools to track and access service histories and other relevant data. Inter-Tel Remote Support is a web-based application and requires no client software installation. Customers can log into a company’s website or be directed to a URL where they can access interactive online communications.

“By nature, calling into help desks for service and support has been a time-consuming, expensive and frustrating process for both the vendor and its customers” explained Jeffrey T. Ford, chief technology officer for Inter-Tel. “We see Inter-Tel Remote Support as a highly effective tool that will allow these organizations to greatly increase the speed in which they can address customer concerns, developed to allow both improved customer relations and lower operating costs.”

Inter-Tel Web Conferencing is a user-friendly server software solution designed to deliver a robust array of collaborative features, such as one-click web and multi-point video conferencing, application, file and document sharing, chat, and remote control. Inter-Tel Web Conferencing can be integrated into Microsoft® Outlook® e-mail and calendaring features, resulting in the efficient scheduling and notification of online meetings. In addition, Inter-Tel Web Conferencing is designed with security features, including dynamic cast 128-bit encryption, SSL support, meeting lockout and password protection.

Inter-Tel Web Conferencing is available in 10, 15, 20, and up to 100 or more concurrent user licenses. Unlike other web conferencing products, these licenses are not specific to any person or to any specific PC allowing for more flexible usage by our customers.

This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements regarding design features and functionality of the Inter-Tel Web Conferencing and Inter-Tel Remote Support; and the reliability, scalability and cost effective features of the applications. Such statements are based on current assumptions that involve risks and uncertainties that include, among others, dependence on new product or software development; the presence of software "bugs"; market acceptance of the product and related software; and intended uses identified above. For a further list and description of such risks and uncertainties, which could cause the actual results; performance; or achievements of the Company to be materially different from any future results; performance; or achievements, please see the Company's Form 10-K, filed with the SEC on March 16, 2005 and other subsequently filed current and periodic reports. Inter-Tel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. All products and services mentioned are the trademarks, service marks, registered marks or registered service marks of their respective owners.

About Inter-Tel, Incorporated
Inter-Tel (Nasdaq: INTL - news) offers value-driven communications products; applications utilizing networks and server-based communications software; and a wide range of managed services that include voice and data network design and traffic provisioning, custom application development, and financial solutions packages. An industry-leading provider focused on the communication needs of business enterprises, Inter-Tel employs over 2100 communications personnel, and services business customers through a network of 59 company-owned, direct sales offices and over 350 authorized providers in the United States, Europe, Australia and Japan. More information is available at

Release Number
INTL 05-12

Steven G. Mihaylo, Chairman and CEO (775) 954-1211
Craig W. Rauchle, President and COO (775) 954-1200
Norman Stout, Executive Vice President and CAO (480) 449-8900
Jeffrey T. Ford, Senior Vice President and CTO (480) 961-9000
Jeanne Leckie, Vice President of Marketing (602) 231-5161


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