LivePerson Announces Section 508 Accessibility Compliance
Enhancements Ensure that LivePerson Products and Services Meet the Needs of Users with Disabilities
New York, NY, May 24, 2005 --(PR.com)-- LivePerson (NasdaqSC: LPSN), a provider of communications solutions for online sales, marketing and customer service, announced today that its online communication platform, Timpani, meets all current guidelines for compliance with Section 508 of the U. S. Rehabilitation Act.
Section 508 of the U. S. Rehabilitation Act of 1973 was amended in 1998 to ensure that electronic and information technology services would be made accessible to users with disabilities.
By addressing Section 508 access standards, LivePerson ensures that users of Timpani with vision, hearing or mobility disabilities gain greater access to the Internet. Timpani is designed to work with standard assistive technology hardware (such as specialty keyboards and Braille readers), as well as operating system technologies (such as stickykeys and mousekeys). LivePerson has selected Freedom Scientifics’ JAWS Version 4 as the baseline to test assistive technology software screen reader products.
To ensure access, LivePerson has added the following features to its products:
• All chat window capabilities are accessible through the keyboard
• All images on the chat window, proactive invitations and buttons use alternative text tags
• All frames on the chat window use title fields
• All form fields use explicit labels
• All script elements provide no script alternatives
“We are committed to providing accessibility and support to all users of our products,” said Tony Pante, Senior Vice President of Professional Services, LivePerson. “The Internet allows us to remove barriers and enables everyone to quickly and easily obtain the information, products and support they need. Many of our enterprise clients are redesigning their websites to meet Section 508 standards and require compliance from support tools as well. By working with these clients to deploy accessible technology, we are improving the online experience for all Internet users.”
LivePerson enables persons with disabilities to connect with live service representatives. Its Timpani service is an innovative online communications platform for sales, marketing and customer support. Businesses are able to track and respond to visitor behavior in real time on every page of their website. Based upon rules that the business establishes, visitors are automatically routed to the most appropriate communication channel and the most knowledgeable representative.
About LivePerson
LivePerson is a provider of communications solutions for online sales, marketing and customer service. LivePerson’s Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company’s roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
LivePerson Contact
(212) 609 4200
Source: LivePerson, Inc.
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Section 508 of the U. S. Rehabilitation Act of 1973 was amended in 1998 to ensure that electronic and information technology services would be made accessible to users with disabilities.
By addressing Section 508 access standards, LivePerson ensures that users of Timpani with vision, hearing or mobility disabilities gain greater access to the Internet. Timpani is designed to work with standard assistive technology hardware (such as specialty keyboards and Braille readers), as well as operating system technologies (such as stickykeys and mousekeys). LivePerson has selected Freedom Scientifics’ JAWS Version 4 as the baseline to test assistive technology software screen reader products.
To ensure access, LivePerson has added the following features to its products:
• All chat window capabilities are accessible through the keyboard
• All images on the chat window, proactive invitations and buttons use alternative text tags
• All frames on the chat window use title fields
• All form fields use explicit labels
• All script elements provide no script alternatives
“We are committed to providing accessibility and support to all users of our products,” said Tony Pante, Senior Vice President of Professional Services, LivePerson. “The Internet allows us to remove barriers and enables everyone to quickly and easily obtain the information, products and support they need. Many of our enterprise clients are redesigning their websites to meet Section 508 standards and require compliance from support tools as well. By working with these clients to deploy accessible technology, we are improving the online experience for all Internet users.”
LivePerson enables persons with disabilities to connect with live service representatives. Its Timpani service is an innovative online communications platform for sales, marketing and customer support. Businesses are able to track and respond to visitor behavior in real time on every page of their website. Based upon rules that the business establishes, visitors are automatically routed to the most appropriate communication channel and the most knowledgeable representative.
About LivePerson
LivePerson is a provider of communications solutions for online sales, marketing and customer service. LivePerson’s Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company’s roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
LivePerson Contact
(212) 609 4200
Source: LivePerson, Inc.
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