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Customer Service Expert, Susan Hoekstra Joins Business Expert Webinars Speaker Portfolio

Minneapolis, MN, July 26, 2009 --( Business Expert Webinars (BEW), the leading provider of business eLearning, announced that customer service expert, Susan Hoekstra, has joined their speaker community.

“Customer service isn't just about retaining clients. It's about creating an experience that leads your clients to want to invest more in you. From buying more products, to serving as an advocate, to providing referrals…a strong customer service program is the key ingredient to the successful business recipe. Susan Hoekstra helps companies create that customer service experience. Author of the widely-acclaimed book "The Service Journey," Susan has masterfully helped companies grow through stellar customer service. We are looking forward to Susan's eLearning program that will focus on customer service,” said Lee B. Salz, President and CEO of Business Expert Webinars.

Susan Hoekstra, said, "I’m so happy to join Business Expert Webinars. They provide a platform and expertise that facilitates bringing client-experience best-practices, service strategies and customer service tips to my audience."

Susan begins delivering e-seminars with Business Expert Webinars in July 2009.

About Business Expert Webinars
Business Expert Webinars (BEW) is the leading provider of live, skill-based, business eLearning training programs. BEW helps speakers, consultants, and trainers add eLearning to their product portfolio. The BEW speakers are international business experts including best-selling authors, award-winning speakers, and business gurus. With over 750 webinars delivered by over 150 speakers, BEW can help any business professional improve their skills. For more information, visit

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Business Expert Webinars
Lee Salz

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