Cary, NC, September 19, 2009 --(PR.com
)-- Elaine Buxton, president of Confero, Inc., (www.conferoinc.com), a national customer experience measurement firm, has announced that Katie Bean has been named communications manager. In this position, Bean will handle communications with the firm’s shopper community as well as the community at large, maintaining Confero’s presence on social networking sites such as Facebook and Twitter. Additionally, she will be responsible for client education and survey design. Bean began as an intern at Confero and has more than four years of industry experience. A native of North Carolina, Bean earned a Bachelor of Arts degree in history along with her N.C. Teaching Certification from N.C. State University. She resides in Cary and stays involved with the community through coaching softball at both Green Hope High School and Apex Parks and Recreation.
Confero, Inc. offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. For more information, call (800) 326-3880 or visit www.conferoinc.com.
“We are excited to add Katie as our new communications manager at Confero,” said Buxton. “She has proven herself as a great member of our team in the past, and I look forward to her continued contributions with us.”
About Confero, Inc. Customer Experience Research:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing businesses. In addition, Confero ranked No. 51 on Business Leader magazine’s 2009 Top 100 N.C. Small Businesses list. For more information, call (800) 326-3880 or visit www.conferoinc.com.
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