Shalom Academy Implements Nethzah CRM Portal to Improve Help Desk Efficiency
Nethzah Inc., www.nethzah.com, is a leading provider of CRM (Customer Relationship Management), an integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Nethzah, announced today that Shalom Academy has implemented Nethzah CRM Portal to improve their help desk operations.
Prior to Nethzah, Shalom academy was using email to track in a decentralized way, daily project activities, vendor relations, staff management, and trouble tickets. "Handling help desk tickets through email was a time-consuming process and much of decentralized ways with no real means of tracking issues," said Stalin Michael, Founder of Shalom Academy. The manager at Shalom Academy, Jonathan, said, "Nethzah CRM now provides our IT department with a much more efficient process, and it has allowed us to set up other functionalities such as knowledge base, comprehensive look of various activities and self-help programs.
According to Stalin, Shalom Academy looked at other solutions before selecting Nethzah. "We chose Nethzah CRM because it is easy to use, cost effective, and rich in features. I was very familiar with Nethzah, because I had used it in another company and had been impressed with the product and its capabilities," explained Stalin. "I felt that it was a good fit for our current needs here at Shalom Academy." Nethzah Help Desk is the most mature help desk software in the industry for mid-size businesses. It helps companies manage customer support issues from submission to resolution. Shalom Academy is using the software for numerous processes including: ticket tracking and self help using the knowledge base application.
"Since implementation, we have seen excellent results, better response time to end users and increased customer satisfaction," noted Jonathan. "The software has also helped us increase efficiency and decrease duplication of efforts. Overall, fewer man hours are spent on trouble ticketing issues.
About Nethzah Inc
Nethzah is the provider of an on-demand CRM software, for growing, midsize or enterprise businesses. Nethzah develops products that help accelerate business innovation for customers. It also develops distinct solutions addressing the needs of small businesses and midsize companies to suit offerings for global organizations. Nethzah offers end-to-end, fully integrated CRM solutions, spanning sales, marketing, customer service and employee help desk. Nethzah is privately held, debt-free, and profitable. Nethzah CRM has become very popular with businesses and organizations, because of it's unique and easily adaptable features.
Please feel free to contact http://www.Nethzah.com/News-press for more information about this press release.
Director of Global Marketing