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KPMG’s Carl Carande to Speak at Knowledge Congress’ Live Webcast on Bank Mergers and Its Effect on Your Customer Base

New York, NY, November 07, 2009 --( The Knowledge Group/The Knowledge Congress Live Webcast Series, the leading producer of regulatory focused webcasts, announced today that Carl Carande, Principal, Advisory and Banking and Finance, KPMG LLP will speak at The Knowledge Congress’ upcoming webcast entitled: “Bank Mergers and Its Effect On Your Customer Base: Minimizing the Impact on Customer Attrition”. This two-hour event is scheduled on Tuesday, December 8, 2009, at 12:00 PM - 2:00 PM ET. (For further details of the event and an updated list of panelists, please visit:

Event Synopsis

Mergers have become an important self preservation tool for banks and financial institutions in the wake of the global financial crisis. These firms however face considerable challenges with respect to M&A activity and its potential negative impact on their customer bases. In the customer’s mind, it’s all about trust and confidence and people lose faith when they see mergers as a result of financial duress. Thus, it is necessary to lay out plans that can prevent consumer attrition and reassert confidence during the interim period.

How do mergers affect consumers of the banks involved? What factors erode consumer confidence in the institutions and what can be done? The Knowledge Group is assembling a panel of distinguished professionals to help banks, financial institutions, and industry watchers understand the impact of bank mergers and to teach them how to retain consumers in these turbulent times.

About Carl Carande

Carl Carande is the KPMG Industry Lead for Banking and Finance in the United States. Carl has 25 years of Commercial and Retail Banking experience with major U.S. global and regional banks in the areas of Merger Integration, Commercial Product Pricing and Analysis, Productivity Modeling, Process Reengineering and Internal Control Best Practices.

Carl has led teams that have supported all components of post-deal integration execution for numerous top 25 banks. Integration assistance included developing and supporting the integration governance structure, executing critical and complex transition components, customer experience development support, assessing integration risk and providing mitigation strategies to lower risk level as well as reporting on integration status to executive management, regulators and board of directors.

Carl has worked with several top tier banks in re-designing front and back office processes to take advantage of the latest technology and industry practices to establish leading customer experience practices, which have generated incremental revenue while driving efficiencies in the operational delivery of the products and services. This work has been conducted in various segments including: Corporate Cash Management, Merchant Services and Day 1& 2 Operations. Additionally, Carl has built a start-up internal control unit designed to identify, prioritize, and mitigate operational and financial risk. This effort required process redesign and automation in order to reduce risk while simultaneously supporting a highly client focused consumer banking strategy.


KPMG LLP, the audit, tax and advisory firm (, is the U.S. member firm of KPMG International. KPMG International’s member firms have 137,000 professionals, including more than 7,600 partners, in 144 countries.

About The Knowledge Group, LLC/The Knowledge Congress Live Webcast Series

The Knowledge Congress is a series of live webcasts produced by The Knowledge Group, LLC, which examine trends, regulatory, and technology changes across a variety of industries. “We bring together the world's leading authorities and industry participants through informative two-hour webcast that study the impact of changing regulations and help businesses succeed through proper regulatory compliance.” To contact or to register to an event, please visit:

Contact Information
The Knowledge Congress
Thomas LaPointe, Jr., Executive Director
Therese Lumbao, Director
Account Management & Member Services

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