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KPMG’s Timothy Phelps to Speak at Knowledge Congress’ Live Webcast on Bank Mergers and Its Effect on Your Customer Base

New York, NY, November 07, 2009 --( The Knowledge Group/The Knowledge Congress Live Webcast Series, the leading producer of regulatory focused webcasts, announced today that Timothy Phelps, Partner, KPMG LLP will speak at The Knowledge Congress’ upcoming webcast entitled: “Bank Mergers and Its Effect On Your Customer Base: Minimizing the Impact on Customer Attrition”. This two-hour event is scheduled on Wednesday, November 18, 2009, at 3:00 PM - 5:00 PM ET. (For further details of the event and an updated list of panelists, please visit:

Event Synopsis

Mergers have become an important self preservation tool for banks and financial institutions in the wake of the global financial crisis. These firms however face considerable challenges with respect to M&A activity and its potential negative impact on their customer bases. In the customer’s mind, it’s all about trust and confidence and people lose faith when they see mergers as a result of financial duress. Thus, it is necessary to lay out plans that can prevent consumer attrition and reassert confidence during the interim period.

How do mergers affect consumers of the banks involved? What factors erode consumer confidence in the institutions and what can be done? The Knowledge Group is assembling a panel of distinguished professionals to help banks, financial institutions, and industry watchers understand the impact of bank mergers and to teach them how to retain consumers in these turbulent times.

About Timothy Phelps

Tim Phelps is a Managing Director in KPMG LLP’s Southeast Advisory Services, whose practice is based in Charlotte, NC. Tim has 15 years Financial Services experience, specializing in merger integrations both while in industry with a Top 10 Global Bank and with KPMG over the past 10 years.

Mr. Phelps served as the engagement manager on numerous large scale bank mergers where we provided an objective assessment on the integration tools, processes, reporting, peer benchmarking, customer/associate readiness assessments, while identifying key issues and risks so executive management could make real time course corrections where necessary.

He managed a Customer Experience effort during a large scale integration to design, implement and execute the process. The project focused on identifying, measuring, communicating and mitigating customer impacts resulting from the integration across all lines of business. He also led multiple projects working with Bank management to develop and implement merger reporting, focusing on key customer and employee metrics to monitor both positive and negative trends during the integration.

Mr. Phelps designed, built and supported the Merger Program Office for a regional bank integration. This effort required the development of integration processes, tools, and templates and constant coordination with the Lines of Business and Support Areas during the Merger’s planning and execution phases. He supported Lines of Business in the execution of merger activities including but not limited to: System Selection, Target Operating Models, Integration Plans, Business Requirements, Testing and Implementation.


KPMG LLP, the audit, tax and advisory firm (, is the U.S. member firm of KPMG International. KPMG International’s member firms have 137,000 professionals, including more than 7,600 partners, in 144 countries.
About The Knowledge Group, LLC/The Knowledge Congress Live Webcast Series

The Knowledge Congress is a series of live webcasts produced by The Knowledge Group, LLC, which examine trends, regulatory, and technology changes across a variety of industries. “We bring together the world's leading authorities and industry participants through informative two-hour webcast that study the impact of changing regulations and help businesses succeed through proper regulatory compliance.” To contact or to register to an event, please visit:

Contact Information
The Knowledge Congress
Thomas LaPointe, Jr., Executive Director
Therese Lumbao, Director
Account Management & Member Services

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