Champion Windows in Colorado Springs Earns 2009 BBB Excellence in Customer Service Award

Excellent customer service is always in style, but when economic times are bad it can determine whether a company thrives, barely survives or disappears altogether. Matt Colligan, Division Manager of Champion Windows in Southern Colorado, reveals what he learned from earning the Better Business Bureau Excellence in Customer Service Award.

Colorado Springs, CO, November 15, 2009 --( Champion Windows, Siding and Patio Rooms recently received the “Excellence in Customer Service” (EICS) award from the Better Business Bureau of the Pikes Peak Region Foundation, Inc. This is one of the reasons why 2009 has been one of Champion’s best years ever.

Program helps businesses improve customer service process -
For 15 years the BBB has sponsored the EICS program, which enlists the services of independent evaluators who analyze the participating companies’ existing customer service system. Evaluators use criteria based on the national Malcolm Baldrige award given by the Baldrige National Quality Program.

Companies measured against standards and do not compete against other companies -
This valuable self-inventory helps an organization to design, develop and review their customer service systems and verify that their customer service is consistent, repeatable and self-correcting.

Site visits help to determine whether company receives award -
Selected applicants receive an in depth submission review and based upon the information gleaned during the site visit, the evaluators recommend whether the company should receive the award.

Process was valuable learning experience for Champion -
“There’s nothing like having an objective third party source coming from a customer service perspective,” states Matt Colligan. “Not only did I more clearly understand our strengths in order to capitalize on them, but I also discovered opportunities for improvement.” He is passionate about sharing his belief in the value of customer service as a way to grow your business and enhance your reputation. His article “It’s about the process, not the prize” reveals what he learned from earning the Better Business Bureau Excellence in Customer Service Award.

About Champion Window, Siding and Patio Rooms -
Started in 1953, Champion Windows, Siding and Patio Rooms builds and installs more vinyl replacement windows, entry doors, patio rooms and siding than any other company in the United States. Over 40,000 homeowners join the ranks of customers on an annual basis. The company operates factories in Cincinnati, Ohio, and Denver, Colorado. Champion's control over every aspect of manufacturing, distribution, installation and servicing removes all customer concerns about who is responsible for their home improvement project. This makes choosing Champion the easiest decision in home improvement. More information about their products and services is at

The Colorado Springs location of Champion Windows, Siding and Patio Rooms, located at 4610 Chestnut Street, serves the southern Colorado area. Contact them at 719-266-8000 or

Champion Windows, Siding, Patio Doors
Matt Colligan