CCS Training Launches Workshop on “MAGIC with Customers”

CCS Training announces a one day workshop “MAGIC with Customers.” The workshop is designed by Ms. Devyani Bhatnagar, VP, Training, and a certified NLP Practitioner.

New Delhi, India, March 11, 2010 --( For most customer service professionals, encounters with customers often leave them stressed and by the end of the experience, they feel defensive, guilty, angry or worse. On top of that, they lose a customer, anger their boss or shareholders, and potentially affected the future of their job and business.

Talking about the workshop, Devyani said “Situations like these are a chance to outshine your competitors. After all, gone are the days when the sellers had the last word. The Lifetime value of a happy customer is way too high to ignore.” This one day workshop helps Service Professionals understand the art of creating Magic with Customers, through interactive sessions and, relevant industry examples, and exercises.

About the Company
CCS Training is a part of a diversified training group based out of Delhi. The Group conducts Public Workshops, Customized Training Interventions and long term Management Development Programs. Some of their programs have been used for more than 20 years, in over 400 businesses in India. The group has worked across Industries with clients like Wipro, Taj , Mudra, Maruti, LG, NRDC, Samsung, ITDC, Huawei , Idea Cellular, Honda 2 Wheelers, VMart, Fidelity , Nirulas, Radisson, EXL, IFFCO, Panacea Biotec , United Health group, MPG and many Small and Medium Businesses.

For more information please visit
Handphone: +91 989 109 3999

CCS Training
Kanika Jayant
011 41417675