Royal Leamington Spa, United Kingdom, August 01, 2010 --(PR.com
)-- Staff at Warwickshire (UK) based business and customer consultants, The Customer Consultancy Ltd, has achieved Customer First Approved Consultant status with Customer First UK.
Customer First UK has approved fewer than 30 consultants throughout the country. It is the awarding body for the national standard, ‘putting the customer first.’ The standard has its roots in professional business services and emphasises the customer’s position at the heart of organisations, with a practical application that improves customer care.
Stefan Drew, The Customer Consultancy director, commented, "In the current economic climate, no business can afford to take their customers for granted and Customer First will make a measurable and positive impact on organisations, their customer relationships and market position. We look forward to helping businesses achieve this standard."
He continued, "Organisations undertaking the award report that they have noticed improved customer satisfaction levels, better levels of customer retention and the ability to more easily attract new customers."
The award is beneficial to any organisation or business that values its customers.
Frea O’Brien, Chief Executive of Customer First UK commented, "We are delighted to welcome Sharon and Stefan into the Customer First network and are thrilled with the depth of experience both will bring with them. Customer service has never been so important in today’s market; Sharon and Stefan have the skills, knowledge and enthusiasm to support and develop many organisations approach to improving customer service."
For further details contact Stefan at The Customer Consultancy on 07904 897929 or email Stefan@thecustomerconsultancy.co.uk
Notes to Editors
The Customer Consultancy Ltd is a new division of Stefan Drew Associates (SDA).
Stefan has a background in business management and marketing and has run SDA for 5 years.
His 30 year career has spanned SMEs, corporates and the not for profit sector. He has held senior roles in business, education and training.
Sharon is a client/customer relationship manager and consultant with 30 years experience of business.
From a financial services background she has worked with a number of different industry sectors including insurance, banking, heavy and light engineering, automotive, healthcare as well as accountants, actuaries and the legal profession.