dhc Appoints Luke Adams as CRM Practice Director

New team member to lead growing customer relationship management business as company prepares for launch of Microsoft Dynamics CRM 2011.

Guildford, United Kingdom, December 16, 2010 --(PR.com)-- dhc, provider of integrated software solutions, today announces the appointment of Luke Adams to the role of CRM (Customer Relationship Management) Practice Director. Adams joins dhc, a Microsoft Gold Certified Partner, to lead a busy and growing team that is preparing for the launch of Microsoft Dynamics CRM 2011 in January.

With a background in computer design, Luke Adams has worked with technologies that improve the quality and profitability of relationships between an organisation and its customers for more than 20 years. Based at dhc’s head-office in Godalming, Surrey, Adams brings a wide range of product and project experience including small business and enterprise installations for financial services, public sector, manufacturing, telecommunications, media organisations to list a few.

Commenting on his reasons for joining dhc’s CRM team, Luke Adams states: “I was attracted to dhc’s professionalism, the services and solutions it is delivering, as well as continued commitment to educate the market through its ongoing CRM seminars. dhc is helping organisations to realise that the benefits of CRM technology extend way beyond the contact centre and can have a positive impact on the performance of the entire end-to-end business process.”

Director at dhc, Matt Garman adds: “Luke has been appointed as part of dhc’s commitment to build upon the excellent foundations which dhc has within the Microsoft Dynamics CRM marketplace. He will be responsible for dhc’s CRM Practice and will be instrumental in developing our offering to become a major player in the marketplace.”

Prior to joining dhc, Adams was CRM Practice Director at Touchstone Group. He has also held the positions at the independent CRM consultancy, Absolute CRM, as well as senior project management roles at Hiscox, MEN Group and Visa Europe in the last three years. For more than 13 years he was the Managing Director of Absolute Computer Solutions.

dhc ltd
Joanna Cannon
01962 888 100