Melbourne, Australia, April 01, 2011 --(PR.com
)-- Stellar, a leading call centre and business process outsourcing provider, today announced that Michael Lumsden has been appointed Chief Strategy Officer of Stellar’s global business.
“Michael is the ideal candidate to lead Stellar’s global strategy and further enhance our offerings in the market place,” said John Hollingsworth, Stellar’s global CEO. “Stellar is currently undergoing major growth and Michael will work closely with each operating company CEO, together with their respective Heads of Sales and Strategy to support new initiatives and customer focused outcomes,” continued Mr Hollingsworth.
Michael Lumsden takes the helm as Chief Strategy Officer at a time of unprecedented growth within the Stellar business globally. Lumsden has over 25 years of experience in senior roles in sales, product management and client management. He has a successful track record in business development and client management in complex long term relationships across banking, telecommunication and FMCG. His leadership in various strategic initiatives and programmes include mergers, acquisitions and divestments.
As a global expert in Managing Customer Relationships, Stellar provides quality customer interactions for leading global brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services such as Customer Service and Sales Support, Directory Assistance and Back Office Processing and Solutions. For more information, visit www.stellarBPO.com.