Upstream Works Appoints New VP Sales

Upstream Works Software, the world leader in Business Interaction Management software, today announced that it has named Mike Wilson as Vice President of Sales.

Toronto, Canada, July 06, 2011 --( Wilson will provide strategic leadership to the sales team and facilitate new business to increase revenue by driving sales through direct and indirect sales channels.

“Mike has an outstanding track record of accelerating revenue growth,” said Rob McDougall, president of Upstream Works. “His understanding of successful sales and partnering with consulting, technology and telecom service organizations and his proven expertise in building world-class sales teams make him the perfect person to lead our sales effort as we accelerate the adoption of our award winning Business Interaction Manager solution. We are thrilled to have him as part of the team.”

Wilson is a software industry veteran with a well-proven track record of driving companies to revenue growth and market leadership. He most recently served as Vice President of Sales & Marketing at UM Labs, where he led the company's global sales, marketing, and operations functions for the Americas. Prior to UM Labs, Wilson also held senior positions at IMRglobal, Visual Systems and Ernst & Young.

“I’ve always been excited by companies that have a distinct value proposition,” said Wilson. “Upstream Works is especially compelling because the company is solving the very real and significant problems that COOs are facing as the customer experience becomes the clear differentiator for the enterprise. Upstream Works has fantastic sales traction plus an organization built of people with a strong history of customer focus and innovation. I look forward to driving revenue for the brand as well as the companies we work with.”

About Upstream Works
Upstream Works’ solutions connect customer experience to every aspect of your contact center performance. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the entire set of data needed to understand exactly how customers interact with your business. With an Upstream Works solution you get a total view of customer experience, agent performance and contact center efficiency. The quality and accuracy of the Upstream Works data lets you easily move from summarized KPIs to individual customer contacts, which are linked to recordings, survey results and other records of customer experience. Find out more at

Upstream Works Software Ltd
Sabrina Baksh
1 800 808 5220, ext. 365