Overland Park, KS, October 08, 2011 --(PR.com
)-- Andrew Reise Consulting, a Customer Experience Consultancy, announced today that it has joined the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.
The CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the customer experience discipline.
As a reflection of its recognition of the importance of customer experience management, Andrew Reise Consulting has joined the CXPA as a Corporate Member of the growing association.
“We are excited to join this community of like-minded professionals who are focused on advancing the practice of customer experience,” said Jeff Lewandowski, Managing Partner at Andrew Reise Consulting.
Governed by a Board of Directors to be drawn from its membership, the CXPA is led by Bruce Temkin, co-founder and chair, and Jeanne Bliss, co-founder and vice chair – pioneers in the customer experience field who have a deep understanding of the roots of this burgeoning industry and a keen shared vision of its future.
“We greatly appreciate the commitment that Andrew Reise Consulting is making to the Customer Experience Professionals Association as demonstrated by being a Corporate Member,” said Temkin. “We are pleased to welcome Andrew Reise Consulting to the CXPA, and look forward to closely working together to help create a vibrant future for customer experience management.”
The CXPA offers membership in two categories: Individual and Corporate. Individual Membership is for customer experience professionals in the field. Corporate Membership is open to companies, government agencies, non-profits, educational institutions, tool providers, and others offering goods and services related to the field of customer experience, and includes an unlimited number of Individual Memberships to employees.
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. The CXPA has more than 60 Corporate Members and more than 800 customer experience professionals in its community. CXPA Gold Sponsors include Adobe, Confirmit, Medallia, RightNow Technologies, SapientNitro, Tealeaf Technology, and Vivisimo. Clarabridge, Inc., Corsential, and ResponseTek are CXPA Silver Sponsors. For more information or to join CXPA, visit cxpa.org.
About Andrew Reise Consulting
Andrew Reise Consulting is a leading provider of customer experience solutions and is committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships.
Contact: Ken Tomlen