Melbourne, Australia, October 21, 2011 --(PR.com
)-- Stellar, a leading global call centre and business process outsourcing provider today announced that Michael Lumsden has been appointed Chief Executive Officer (Europe) for Stellar effective January 2012.
“The new Stellar organisation in Europe will build on the success of Stellar in the UK where we have been servicing industry leading clients from the banking, insurance, telecommunications and utilities sectors for more than ten years. The creation of a European arm signals an expanded geographic mandate for Stellar and recognises the growing market demand for pan European services,” said John Hollingsworth, Stellar’s global CEO.
Mr Lumsden will relocate from Australia where he currently holds the position of Chief Strategy Officer for Stellar. He has over 25 years of experience in leadership roles in general management, sales, strategy and client management with business process outsourcing, banking, and consumer products companies.
Mary Graham, Stellar CEO (UK) will maintain a critical role in the European organisation, assuming the new position of Chief Operating Officer Europe.
“The appointment of Michael and Mary to these new roles within our Stellar organisation reaffirms our focus on key global markets and is a major step forward in developing the Stellar brand and capability in Europe specifically. The changes in Europe follow on from the recent creation of Stellar’s North American organisation encompassing the USA and Canada, and comes at a time of unprecedented growth for Stellar globally,” continued Mr Hollingsworth.
As a global expert in Managing Customer Relationships, Stellar provides quality customer interactions for a number of leading global brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services, such as Customer Service Support and Directory Assistance, to back office support services and solutions. For more information, visit www.stellarBPO.com.