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Confero, Inc.

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Elaine Buxton of Confero, Inc. Featured in TrustAtlantic Bank Commercial

Customer Experience Measurement Firm President Appears in Video for Local Bank

Cary, NC, December 02, 2011 --( Confero, Inc. (, a national customer experience measurement firm, has announced that president and CEO Elaine Buxton recently appeared in a television commercial for TrustAtlantic Bank, a financial institution focused on assisting mid-market businesses, business owners and individuals with their financial needs. In the 90-second spot, Buxton discusses why TrustAtlantic Bank is a reliable partner in building Confero’s business, as well as how the bank’s knowledge and understanding meet and surpass client financial expectations. Jim Beck, president and CEO of TrustAtlantic Bank, also appears in the video.

To view the full video, visit

“I believe that TrustAtlantic Bank, and my banker in particular, have formed a relationship with me to understand what my needs are,” said Buxton. “Working with my banker is like working with a trusted advisor who understands what is necessary for Confero to be a successful business.”

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Video on Confero’s Mystery Shopping Services

About Confero, Inc. Customer Experience Research:
Confero, Inc. is a national customer experience measurement firm dedicated to helping clients provide outstanding service to their customers. The firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs. Serving all of the United States and Canada, Confero utilizes more than 130,000 independently-contracted mystery shoppers who provide accurate, objective feedback to help companies identify competitive opportunities and increase customer service accountability throughout their organizations. In 2009, Confero was ranked on Inc. magazine’s Inc. 5000 list, distinguishing the firm as one of the nation’s top 5,000 fastest-growing privately-held businesses. Confero ranked No. 51 among the Top 100 N.C. Small Businesses in 2009, and was named to Carolina Parenting Inc.’s 2010 N.C. Family-Friendly 50 list. Most recently, the firm was presented with a Stevie® Award in the Customer Service Consulting Practice of the Year category in the 5th annual Stevie Awards for Sales & Customer Service, and honored with a 2011 Greater Raleigh Chamber of Commerce Pinnacle Small Entrepreneurial Business award. For more information, call (800) 326-3880 or visit

Emily Packard
MMI Public Relations
(919) 233-6600

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Confero, Inc.
Patty Briguglio

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