New York, NY, December 11, 2011 --(PR.com
)-- Gemma David, an established instructional designer, customer experience and social media expert, has written BLUEPRINT. Ms. David has been designing and creating training materials for over two decades and is a powerful speaker and trainer on the customer experience.
BLUEPRINT is a very comprehensive process that addresses the depth and breadth of the customer experience. This very unique process guides businesses through the many levels of creating the ultimate experience for their customers. The preview has already created quite a buzz and easily challenges anything that is in the marketplace.
The process leaves nothing to chance, beginning at a company's current base level as it pertains to their customers' engagement and satisfaction, through implementation and beyond. The entire process package includes relevant support materials, branded reporting tools, guiding metrics, and much more.
BLUEPRINT can be previewed through a webinar presented by Ms. David. To receive an invitation to a pre-launch Blueprint preview, please visit www.cxblueprint.com and sign up on the updates form.