Farmington Hills, MI, January 05, 2012 --(PR.com
)-- Celebration Media U.S. (CMUS), sponsor of the CMUS Talk of the Town Awards and a leader in providing businesses with strategies for improving customer service, has updated its website for 2012 (www.talkofthetownnews.com) and expanded its research staff.
Now in their fourth year, the Talk of the Town Awards honor those companies and professionals in the United States and Canada that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks and business-rating services. Celebration Media’s dedicated team of researchers spend more than 18,000 hours analyzing customer experiences and rating each company or professional using its star rating system, CMUS Power Ratings™ to determine the award winners. Only those businesses with enough positive feedback, scores, awards and accolades to reach a 4-star to 5-star rating will win the award.
The updated website includes a brand-new, consumer-friendly “Ratings Finder” feature and a list of featured businesses with links to their websites. Additionally, a news section offers the latest press releases on award-winning businesses, and a comprehensive testimonials page provides input from past Talk of the Town Award winners. An all-new “Frequently Asked Questions” page is also available.
CMUS would like to congratulate all winners of the Talk of the Town Award for their continued dedication to customer satisfaction. New 2012 award winners will be announced in the coming weeks and months as the research and calculations for this year are underway.
About Celebration Media U.S.
Celebration Media U.S. (CMUS) provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, Talk of the Town News, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award. Among the types of organizations and professionals eligible to receive the awards are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.
This is the fourth year CMUS and Talk of the Town News have awarded companies with this distinction. To see all recipients of the Talk of the Town Awards or for more information about CMUS and Talk of the Town News, visit www.talkofthetownnews.com or call 877-498-6405.