Farmington Hills, MI, January 10, 2012 --(PR.com
)-- Now in their fourth year of the CMUS Talk of the Town Awards program, Celebration Media U.S. (CMUS) and Talk of the Town News have announced that research is underway on the 2012 award winners.
The Talk of the Town Awards honor those companies and professionals in the United States and Canada that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks and business-rating services. Celebration Media, a leader in providing businesses with strategies for improving customer service, has tripled its research staff and the dedicated team of researchers spend more than 18,000 hours analyzing customer experiences and rating each company or professional using its star rating system, CMUS Power Ratings™ to determine the award winners. Only those businesses with enough positive feedback, scores, awards and accolades to reach a 4-star to 5-star rating will win the award.
The Talk of the Town Awards website, www.talkofthetownnews.com, has just been updated for 2012 and features some of the current award winners with links to their websites. More information about marketing packages available to help businesses promote the award is on the site as well, including details about the newly added radio and audio file options.
Additionally, the Talk of the Town Awards has teamed up with Customer Care News magazine to support opportunities for providing enhanced customer care and service. There are 37 new classes being offered on the subject of customer care education and training through Celebration Media’s newly established CCN Learning Resources division.
Celebration Media would like to congratulate all winners of the Talk of the Town Award for their continued dedication to customer satisfaction. The 2012 winners will be announced throughout the year as calculations are completed and the new ratings and scores are posted. To see all recipients of the Talk of the Town Awards or for more information about CMUS and Talk of the Town News, visit www.talkofthetownnews.com or call 877-498-6405.
About Celebration Media U.S.
Celebration Media U.S. (CMUS) provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, Talk of the Town News, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award. Among the types of organizations and professionals eligible to receive the awards are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.