Houston, TX, June 25, 2012 --(PR.com
)-- The role of a supervisor is a critical position within the contact center as it requires the wearing of multiple hats – coach, mediator, teacher and manager.
This can be a daunting task for the first time supervisor.
In this session, Errol Allen will teach you:
• A six-step comprehensive program for the development of the first time supervisor.
• Why your relationship with your human resource department is crucial to your success.
• How to gain the respect of your direct report personnel as well as your manager.
• The importance of getting the story behind the operational numbers before making both people and operational decisions.